Oncology Patient Representative- Cayuga Park Oncology/Hematology- Full Time- Days

Cayuga Health System•Ithaca, NY

7d•Onsite

About The Position

Provides non-clinical support to all providers, the clinical staff, and patients of the Oncology Service line. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us.

Requirements

High school diploma or GED equivalent.
1 year as a receptionist in a medical office/ clinic/or department or 2- years ' experience in a related healthcare field.
Requires knowledge of laws, regulations, and policies governing release of information, use of medical records and research (HIPAA, HITECH, The Common Rule); safeguards for maintaining confidentiality of protected health information; state legal reporting requirements.
Excellent telephone skills.
Ability to use computers and other office equipment.
Experience working in a fast-paced environment with the ability to multi-task and work well under pressure.
Experience interacting with physicians and other healthcare professionals.

Responsibilities

Accurately obtains or verifies complete patient demographic information
Accurately obtains and verifies current patient insurance information
Accurately obtains required registration documents per Cayuga Medical Center policies
Answer phone for all incoming calls and direct them to the correct area
Provide document management for department - includes importing electronic files into Aria or the scanning of documents into Aria
Responsible for confirming the successful transmission of all faxes sent from the Aria software
Assist with obtaining prior authorizations for either IV drugs or oral medications as required
Assist with the rescheduling of patients as necessary due to provider schedule changes
Assist with the proper processing of disability paperwork, including sending medical records as needed
Processes both incoming and outgoing requests for medical records
Processes incoming mail and distributes it appropriately throughout the department
Act quickly to address any patient concerns or questions as they arise
Schedule office and/or treatment visits as ordered
Schedule lab appointments for the CHOA draw station or fax orders to outside draw centers based on patient request
When required initiates the prior authorization investigation for all scans or procedures
Once authorization has been obtained are responsible for contacting central scheduling and scheduling imaging or procedure appointments based on patient preference.
Ensures that completed orders and required documentation are faxed to the correct performing location.
Contact patients, via phone, to update them as to date and time of scheduled scans or procedures that are not scheduled while patient is in the office.
Provides test preparation instructions to patients as required
Referrals to outside physicians - contacts the office via phone and send required documents
Follows up with outside offices as needed to ensure that requested consult appointments have been scheduled.
Contacts patients via phone to provide them with appointment date and time.
Assists with obtaining records from outside providers following established procedure .
Any and all other duties as assigned.