Scheduling Coordinator - Hematology/Oncology - Full-Time

Mercy Cedar Rapids•Baltimore, MD

1d•Onsite

About The Position

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse. The role involves managing physician schedules, coordinating various patient appointments (follow-ups, infusions, scans, labs, imaging), educating patients on dietary restrictions, handling staff messages, running recall reports, scheduling new patient referrals and outreach clinic appointments, sending necessary documentation to other providers, updating patient insurance information, completing patient estimates, and cross-covering front office positions as needed. The position requires excellent customer service skills, the ability to remain focused in stressful situations, manage multiple priorities in a distracting environment, and work effectively in close proximity to others.

Requirements

Strong computer skills required
American Heart Association Basic Life Support (BLS) required

Nice To Haves

Two years of health care and/or secretarial experience preferred
Medical Assisting Diploma, Associate of Applied Science Degree preferred
Medical Terminology strongly preferred

Responsibilities

Receives and handles telephone communications accurately and timely
Coordinates scheduling patients
Completes data entry from procedural records in an accurate and timely fashion
Implements changes and assists with revisions on patient orders and requests
Organizes and prioritizes daily work effectively
Receives and directs visitors within the department
Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
Follows safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries
Maintains physician schedule utilizing scheduling software
Schedules all Oncology Scheduling Requests including follow-ups, infusions, scans, labs and/or imaging
Coordinates patient appointments with all internal orders and/or external departments
Educates patients on any dietary restrictions that may exist for upcoming appointments
Completes all Hematology/Oncology staff messages sent to HEMONC Scheduling pool
Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly
Schedules all New Patient referrals to Hematology/Oncology
Schedules patients for outreach clinics
Sends via fax or email, all necessary documentation to other providers or clinics
Updates patient insurance information as needed
Completes patient estimates as needed
Cross covers front office positions as deemed necessary