Oncology Customer Care Agent, Cancer Care, FT, 9A-5:30P
About The Position
This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.
Requirements
- High School, Cert, GED, Trn, Exper.
- Minimum of two years customer service experience
- Basic computer knowledge
- Good command of written and verbal communication
- Ability to work well under pressure
- Must have a home office environment that is noise and distraction free
- Basic technical skills for setting up equipment and troubleshooting if needed
Nice To Haves
- Experience with Customer Relations Management (CRM) application (e.g. Salesforce)
- Experience with Electronic Medical Records (EMR) or scheduling system
Responsibilities
- Operating a high-volume telephone switchboard (up to 150 calls daily)
- Providing exceptional customer service and connecting callers to the right departments
- Escalating concerns appropriately across communication channels
- Communicating clearly with patients, peers, and leadership
- Multitasking efficiently in a fast-paced, on-camera work environment
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
- Quarterly bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
