Oncology Companion
About The Position
The Oncology Companion provides a concierge-style experience for members receiving oncology care and serves as their primary point of contact throughout the cancer journey. The role builds relationships with members and caregivers and helps them navigate treatment, benefits, healthcare resources, and barriers to care. Working with an interdisciplinary team of physicians, nurse practitioners, nurses, pharmacists, behavioral health specialists, and other colleagues, the Oncology Companion provides personalized, non-clinical support from diagnosis through treatment and beyond. The position is fully remote and open to candidates anywhere in the contiguous United States.
Requirements
- At least 5 years of overall professional experience.
- At least 3 years of experience in one or more of the following: patient advocacy, healthcare navigation, care coordination, customer service within healthcare, health coaching, oncology support services, or related healthcare roles.
- Strong communication, relationship-building, and interpersonal skills.
- Demonstrated care coordination and problem-solving abilities.
- Ability to support individuals facing complex health challenges with empathy and professionalism.
- Experience working within healthcare, payer, provider, or community-based environments.
- High school diploma or equivalent experience required.
Nice To Haves
- At least 2 years of oncology experience.
- Oncology patient navigation experience.
- Certified Patient Navigator (CPN) or similar certification.
- Experience supporting members with complex or chronic conditions.
- Knowledge of oncology treatment pathways and supportive care resources.
- Experience working with multidisciplinary healthcare teams.
- Bilingual language skills.
Responsibilities
- Serve as the primary point of contact for members and caregivers throughout their cancer journey.
- Build trusted relationships through proactive outreach, support, and engagement.
- Help members navigate healthcare services, benefits, claims, and available resources.
- Identify and address barriers to care, including transportation, financial, social, and access-related challenges.
- Coordinate referrals, intake activities, and member routing to appropriate clinical and support resources.
- Educate members on non-clinical aspects of their care and available programs.
- Support informed decision-making by helping members understand available services and resources.
- Collaborate with oncology clinicians, care managers, pharmacists, behavioral health specialists, and other team members.
- Respond to member inquiries by phone, email, web-based channels, and other communication methods.
- Advocate for members and help ensure a positive, personalized healthcare experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
