Oncology Case Manager

Caris Life Sciences•Remote - California, CA

6d•$90,000 - $110,000

About The Position

The Oncology Case Manager maintains and grows business with existing customers in an assigned territory, managing customer relationships from order initiation through laboratory report delivery. The role focuses on providing a high-quality customer experience, retaining accounts, and increasing use of the company’s products and services. The position also involves coordinating with internal and external stakeholders, supporting physicians with the CMI platform, and maintaining a primary focus on case management. Access to protected health information (PHI) is required.

Requirements

Bachelor’s degree.
At least three years of account management or customer-facing experience.
Strong problem-solving and decision-making skills.
Understanding of clinic-based business practices.
Ability to learn proprietary software.
Excellent written and verbal communication skills.
Strong organizational, interpersonal, and collaboration skills.
Valid driver’s license and reliable transportation.
Successful completion of pre-employment requirements.

Nice To Haves

Experience in the pharmaceutical, medical device, or diagnostic industry.
Oncology experience.

Responsibilities

Partner with internal and external stakeholders to deliver exceptional customer support and satisfaction.
Execute customer retention strategies to maintain and grow existing accounts.
Build and maintain value-based relationships with current customers to drive increased utilization of products and services.
Communicate frequently with teammates, Customer Support, and Commercial Leadership about customer feedback, success stories, challenges, and best practices.
Accurately document customer interactions, updates, and value-based activities in the CRM.
Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues affecting customer satisfaction.
Maintain assigned company equipment and assets.
Submit required reports and documentation accurately and on time.
Meet or exceed assigned performance goals.
Support meetings, conferences, and trade shows as needed.
Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
Maintain a primary focus on case management.