OnCall Application Analyst

OSF HealthCare • Peoria, IL

5d

About The Position

This role is open to individuals who are already authorized to work indefinitely in the United States. Current and/or future sponsorship for work authorization is not available.

POSITION SUMMARY: The OnCall Application Analyst is responsible for working closely with business operations to implement and enhance technology solutions supporting OnCall services. Acting as the subject matter expert for key applications, this role oversees the full implementation process, ensuring that systems are optimized to meet operational needs. The Analyst will evaluate, design, configure, and troubleshoot software applications, ensuring seamless integration and performance. They will also collaborate with stakeholders, manage vendor relationships, and translate technical concepts into actionable insights for operational teams. Additional responsibilities include developing documentation for system design, testing, and training, while maintaining customer expectations to improve service quality across the organization. Will be required to attend classes as specified by Vendor.

Top candidates will be considered that have experience integrating Genesys (or comparable CCaaS (Contact Center as a Service) with CRM (Customer Relationship Management) platforms.

Requirements

• High School Diploma/ GED
• 3 years’ experience in information technology or healthcare OR Associates Degree and 1 year experience in information technology or healthcare.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with the ability to be detail oriented.
• Authorized to work indefinitely in the United States.

Nice To Haves

• Bachelor’s degree in business administration, computer science, healthcare or other related field.
• Previous work-related experience in healthcare industry.
• Experience with contact center technologies (Genesys Cloud)
• Experience integrating Genesys (or comparable CCaaS (Contact Center as a Service) with CRM (Customer Relationship Management) platforms.

Responsibilities

• Work closely with business operations to implement and enhance technology solutions supporting OnCall services.
• Act as the subject matter expert for key applications.
• Oversee the full implementation process, ensuring systems are optimized to meet operational needs.
• Evaluate, design, configure, and troubleshoot software applications, ensuring seamless integration and performance.
• Collaborate with stakeholders.
• Manage vendor relationships.
• Translate technical concepts into actionable insights for operational teams.
• Develop documentation for system design, testing, and training.
• Maintain customer expectations to improve service quality across the organization.
• Attend classes as specified by Vendor.

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED