Onboarding Support Specialist

Scotiabank • Toronto, ON

1d • Onsite

About The Position

As an Onboarding Support Specialist, you will be responsible for providing support to the Canadian Wealth Management (CWM) businesses in all account opening & maintenance activities. You will provide direction and support on matters of policy and procedures, with specific expertise in complex areas of Anti-money Laundering, QI (IRS), FATCA, CRS, KYC, CIRO & REG 1300 regulations.

Requirements

• University degree required
• Minimum 2 years’ experience in wealth management or operations
• Good Knowledge of Broadridge, HOD, WealthOne, Salesforce, Score, COLD
• Intermediate to advanced MS Office, Visio, excel, project skills, Adobe Acrobat Professional
• Solid understanding and experience in the Wealth Management Business (full-service brokerage, discount brokerage, investment counsel, trust) and operations is required
• Experience working closely with various levels of management/executives and technology partners
• Effective communication & presentation skills, with the ability to write clearly and concisely
• Strong analytical skills with the ability to define problems and propose a solution
• Strong strategic thinking capability to think outside the box
• An ability to work independently and prioritize tasks, manage time efficiently and multi-task
• The ability to work effectively in a group environment across various operations, front office, and functional areas

Nice To Haves

• Canadian Securities Course (CSC) is an asset

Responsibilities

• Provide first line support on various account opening & maintenance related queries
• Provide prompt, accurate and exceptional support to CWM advisor teams, branch staff and Branch Managers
• Liaise with Head Office departments, including but not limited to, National Supervision, Sales Management, and the ScotiaWealth Service Centre to assist CWM businesses with questions or issues related to onboarding
• Exercise discretion in correcting problems promptly and indefensibly, ensuring all operational and support issues are escalated when needed
• Provide expertise, leadership, direction, and support of all internal onboarding audits for all Wealth businesses working with Senior Auditors and Senior Business Executives
• Support the business by conducting a variety of data processing related tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level