Onboarding Success Manager - Proposal Management

AutogenAI • New York, NY

9d • $100,000 - $120,000 • Hybrid

About The Position

AutogenAI is seeking a proactive and customer-focused Onboarding Success Manager to join our team. In this role, you’ll be the primary guide for new customers, ensuring they have a seamless and positive experience implementing our platform. You’ll manage onboarding journeys, configure the platform to meet customer needs, deliver impactful training, and drive early adoption and engagement. Your work will help customers reach key milestones and set the stage for long-term success with AutogenAI.

AutogenAI is a leader in generative AI SaaS, transforming how organizations draft and optimize winning proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across industries. Our innovation stems from a belief that language AI technology will revolutionize business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering AI language engines customized to their needs that save time, improve content quality, and increase win rates in highly competitive markets. AutogenAI is a company where everyone can have a career-defining experience and success is achieved by fostering a culture where innovation and ambition thrive. As we scale, passionate professionals are invited to join our journey of innovation, helping shape the future of AI-powered business solutions.

Requirements

• Understanding of the proposal-writing space, including industry-specific challenges and opportunities.
• Proven track record of delivering exceptional onboarding experiences and managing multiple customer projects simultaneously.
• Exceptional written and verbal communication skills, with experience delivering training and presentations.
• Ability to work effectively with sales, customer success, and product teams to deliver a seamless onboarding experience.
• Comfortable working in a dynamic, fast-paced environment (previous startup or consulting experience preferred)
• Ability to quickly learn and adapt our platform to customer use cases and workflows.

Nice To Haves

• 2+ years' experience in B2B SaaS, implementation, onboarding, customer success, proposal management, capture support, or another customer-facing role.
• Previous experience leading onboarding projects in a fast-paced startup environment.
• Familiarity with AI software and applications.
• Direct experience working in, supporting, or selling to proposal teams in U.S. Federal, public-sector, GovCon, defense, healthcare, infrastructure, engineering, or similarly complex procurement environments.

Responsibilities

• Welcome new customers and guide them through their onboarding journey, ensuring a smooth and successful start with AutogenAI.
• Create and manage tailored project plans, ensuring timelines, milestones, and deliverables are consistently achieved.
• Configure the AutogenAI platform to meet customer-specific requirements, ensuring early value and adoption.
• Deliver comprehensive onboarding training sessions—both foundational and advanced—in virtual or in-person formats.
• Help customers connect the platform to their existing proposal workflows, including RFP intake, compliance review, annotated outlines, content reuse, review cycles, writing assignments, and deadline-driven submissions.
• Provide proactive support and guidance throughout the implementation phase, ensuring customers feel confident and supported.
• Work closely with Customer Success and Product teams to ensure continuity, share feedback, and create a seamless customer experience.
• Maintain consistent communication to keep customers informed on progress, platform updates, and key next steps.
• Coordinate smooth handoffs to Customer Success post-implementation, supporting strong ongoing relationships.

Benefits

• Competitive Salary: $100,000 - $120,000 basic salary (depending on experience and location), plus opportunities for variable attainment, depending on specific experience and qualifications relevant to the role.
• Stock Options: Meaningful equity in the company.
• Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account.
• Retirement Plan: Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions.
• Unlimited vacation
• Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service)
• Your choice of laptop (Mac or Windows)
• Regular company events to connect with teammates
• Opportunities for continued professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed