Onboarding Specialist | Spécialiste de l’intégration

Matador•Laval, QC

1d•Hybrid

About The Position

At Matador.ai, we’re passionate about using AI to drive innovation and deliver smart, effective solutions to our clients. As we continue to grow, we're looking for a tech-savvy, customer-focused Onboarding Specialist to support new clients as they start using our platform. This is a junior role designed for someone energetic, organized, and eager to grow their career in tech and customer success. As an Onboarding Specialist, you’ll be the first point of contact for new clients. You'll guide them through a seamless onboarding experience, provide ongoing support, and help them maximize the value of our AI-powered platform.

Requirements

1–2 years in customer-facing roles (experience in SaaS, tech, or retail environments is a plus).
Automotive industry experience.
Comfortable learning and explaining technology; previous SaaS experience is a plus.
Able to explain complex ideas simply and clearly, both verbally and in writing.
Skilled at connecting with clients and building trust.
Works well with others and values collaboration.
Able to work quickly without sacrificing quality.
Patient, adaptable, and able to find solutions when challenges arise.
Able to manage multiple clients and tasks simultaneously.

Nice To Haves

experience in SaaS, tech, or retail environments is a plus
previous SaaS experience is a plus

Responsibilities

Leading clients through the onboarding and setup process, ensuring a smooth and positive experience.
Delivering clear, tailored training to help clients become comfortable and confident with the platform.
Providing ongoing customer service support by answering questions, troubleshooting issues, and offering proactive guidance.
Building strong, lasting relationships with clients through regular follow-ups and check-ins.
Collaborating closely with the Customer Success and Support teams to continuously improve the onboarding experience.
Gathering feedback from clients to help enhance our platform and processes.