HP Onboarding Specialist

2020 Companies•Atlanta, GA

11d•Remote

About The Position

2020 Companies has partnered with HP to hire an Onboarding Specialist. We’re looking for an energetic and detail-oriented Onboarding Specialist to deliver a welcoming, organized, and confidence-building onboarding experience for newly hired associates. In this role, you’ll play a key part in shaping each new hire’s first impression of the organization, setting the tone for long-term success. You’ll bring a strong sense of ownership and a genuine commitment to ensuring new team members feel prepared, supported, and ready to represent the brand in-store. Working closely with recruiting, field leadership, and internal partners, you’ll help ensure onboarding runs smoothly, communication stays consistent, and new hires transition into the field with clarity and confidence.

Requirements

High School Diploma or equivalent required
2–4 years of experience in onboarding, training coordination, customer support, retail operations, or a related field
Demonstrated passion for helping others succeed and creating a positive onboarding experience
Proven ability to build relationships quickly and communicate effectively with diverse audiences
Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
Self-motivated and dependable, with a strong sense of accountability and follow-through
Comfortable working independently in a remote environment while maintaining strong collaboration with team members and leadership

Responsibilities

Facilitate engaging virtual onboarding and welcome sessions that set clear expectations and build confidence for new hires entering the field
Maintain proactive communication with new hires before and after their initial visits, ensuring they feel supported and connected during their first weeks in the role
Conduct structured early engagement conversations to understand how new hires are adjusting and identify opportunities to strengthen their readiness
Partner with recruiting and field leadership to coordinate onboarding activities and ensure new hires are fully prepared to begin their assignments
Monitor onboarding progress and follow through on required training and onboarding milestones with attention to detail and accountability
Demonstrate a strong sense of ownership for the new hire experience by addressing questions promptly and resolving issues before they become barriers to success
Build positive relationships with new hires, field leadership, and internal partners to create a consistent and supportive onboarding environment
Support onboarding coverage across assigned cohorts while remaining flexible to meet changing program needs and hiring volume
Maintain accurate documentation of onboarding interactions and engagement outcomes in designated systems
Contribute ideas and feedback to continuously improve onboarding processes and strengthen the overall new hire experience
Create engaging, polished, professional content for new-hire learning library
Perform other duties as assigned