Onboarding Specialist
TotallyAwesome•North America, AK
About The Position
The Onboarding Specialist is responsible for delivering a structured, repeatable, and high-impact onboarding experience that enables customers to quickly understand, activate, and gain value from the SQREEM platform. This role ensures that every customer moves from first login → first insight → first campaign as quickly and effectively as possible.
Requirements
- 2–5 years in onboarding, implementation, or programmatic media
- Strong understanding of media workflows (DSPs, PMPs, targeting)
- Excellent communicator and trainer
- Highly organized and process-driven
- Comfortable working in fast-paced, high-growth environments
- You are self-starter, independent, and problem-solving.
- You consider yourself a high-performance personality
- Understand what it means to deliver excellence.
- Good sense of humor and ability to stay calm under pressure.
- Well-organised with excellent communication and time management skills.
Responsibilities
- Execute High-Impact Customer Onboarding
- Operationalize the Two-Phase Onboarding Model
- Standardize and Scale Onboarding Workflows
- Reduce Time to First Campaign
- Collaborate with Customer Success
Benefits
- Social work environment
- Flexible working arrangements
- Mentorship programs
- Remote working support across multiple markets
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
