Onboarding Specialist

Cloudtalk•Toronto, ON

66d•Onsite

About The Position

As an Onboarding Specialist, you’ll empower some of the hundreds of customers that join us every month to make the most of CloudTalk. You'll drive engagement, maximize adoption, and ensure long-term customer success, ultimately leading to seamless renewals and expansion opportunities. This role is perfect for an enthusiastic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you.

Requirements

Customer-first mindset – you thrive on making customers successful.
Technical aptitude – you enjoy learning about software products inside out and can guide customers in leveraging their full potential.
Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
Proven experience – you’ve worked in Customer Success or Onboarding in a SaaS company.
Language skills – fluency in English is a must, Spanish is a big plus

Nice To Haves

Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
Language skills – fluency in English is a must, Spanish is a big plus

Responsibilities

Own the beginning of the customer journey – onboarding is the most important part of the customer's success, ensuring they see maximum value from CloudTalk from the get-go.
Drive timely product adoption
Be a trusted product expert – guide clients through best practices and help customers leverage advanced features.
Drive revenue retention & expansion – proactively identify opportunities for longer commitments, upsells and higher-tier plan advocacy.