Onboarding Specialist
Westmark Enterprises•Dubuque, IA
•Onsite
About The Position
Westmark Enterprises/Kendall Hunt Publishing is looking for an Onboarding Specialist to join their IT Department. This role will provide setup, training, and support for new customers using their digital products. The position is based in their home office in Dubuque, Iowa. Westmark Enterprises is a support organization that provides various support functions to affiliated companies, including Kendall Hunt Publishing.
Requirements
- Associate degree or equivalent from a two-year college or tech school; OR six months to a year related experience/trainings; or a combination of both.
- Excellent customer service experience and communication abilities.
- Technical IT background.
- Eagerness to help solve problems and apply principles of logical or scientific thinking.
Responsibilities
- Assist with the setup of new products, including setting up LTI integrations and configuring/customizing to customer preference.
- Provide customer support during the early implementation process, transitioning customers from the Onboarding team to the Tech Support team.
- Perform quality assurance and run tests on newly released browsers or operating systems.
- Create documentation for new products.
- Host training sessions and webinars via Zoom.
Benefits
- Affordable medical, dental, and vision insurance
- Company paid life insurance
- Short term and long term disability
- Generous company match on 401(k) plan
- Profit sharing
- 15 days of PTO at hire
- Paid holidays
- Scholarship and tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
