Onboarding Specialist (LPN or RN)
About The Position
Southwoods Health is seeking an Onboarding Specialist (LPN or RN) to coordinate the comprehensive onboarding of all new physicians, advanced practice providers, and staff. This role serves as the central liaison between clinical teams, IT, HR, office leadership, credentialing, and revenue cycle departments to ensure a smooth, efficient, and high-quality transition into Southwoods. The specialist will guarantee the total readiness of all workflows, systems, equipment, and staff education. Following initial orientation, they will lead ongoing clinical workflow optimization and standardization across practices.
Requirements
- Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in the State of Ohio.
- Current BLS certification through the American Heart Association (AHA).
- 2–3 years of experience in physician practice operations, office management, healthcare project management, or provider onboarding.
- Strong familiarity navigating Electronic Medical Records (EMR), schedule templates, clinical workflows, and everyday business computer applications.
- Exceptional time management, organizational skills, multi-project execution capabilities, and strong communication skills.
Nice To Haves
- Bachelor's degree in a related healthcare field.
- Current ACLS certification through the American Heart Association (AHA).
- A professional, collaborative, and positive approach when navigating challenging operational environments.
Responsibilities
- Coordinate timelines, equipment, and personnel resources for a seamless provider transition process.
- Plan and execute operational assessments for new onboarding setups, system updates, and offices encountering workflow bottlenecks.
- Coordinate "go-live" support resources, assist with active application support during launches, and track issue resolution logs for post-live follow-up.
- Conduct regular operational rounding across outpatient, perioperative, and inpatient settings to identify opportunities for care standardization.
- Identify educational gaps among providers and staff, collaborating with training teams to design and implement targeted educational programs.
- Coordinate with quality teams to guide providers through performance expectations and compliance metrics.
- Participate in Joint Commission readiness rounding to keep practices aligned with regulatory agencies (OSHA, ODH, BOP, TJC).
- Conduct follow-up reviews at 30-, 60-, and 90-day marks to evaluate provider experience, assess workflow success, and coordinate cross-departmental solutions.
- Initiate, track, and maintain all terminal distributor (TDDD) and CLIA certificates across Southwoods Physician Services locations.
Benefits
- Premier, patient-centered care
- Exceptional experience for providers and clinical staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
