Onboarding Specialist I

FreedomCare•Quinte West, ON

5d•$20 - $23•Hybrid

About The Position

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability), Own It (Drive and ownership), Do the Right Thing (High integrity), Be Positive (Great attitude and a can-do positive approach to challenges). Join our team and make a positive impact on the lives of others! We are looking for a Onboarding Specialist I for our team in Colorado. This is a hybrid position, 3 days in our beautiful Denver office in the Denver Tech Center and 2 remote days. Monday through Friday, Weekends off! This role supports the Intake team ensuring the patient and caregiver in providing education, submitting required documents, and brief orientation to ensure coordination for start of care.

Requirements

1+ years’ experience in comparable role
Excellent written and verbal communication skills
Your own reliable transportation and ability to travel as required
A self-starter personality and the ability to work independently with minimal supervision
Ability and discipline to work remotely as required
A positive can-do attitude. In alignment with our core values.
Exhibit a high level of patience and ability to communicate effectively and build trust.
Able to commute to patient and caregiver homes
A passion for providing a high level of customer service, including the ability to show empathy and active listening.
Ability to resolve issues with clients comfortably.
High level of discretion, judgment, integrity, professionalism, and strong decision-making skills.
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues.

Nice To Haves

Bilingual Spanish

Responsibilities

Act as primary point of contact supporting the completion of eligibility and employment paperwork for the caregiver.
Demonstrate effective case management by maintaining a 3-hour email, chatter and voicemail response time.
Achieve monthly standard to enroll a minimum 40% of caregivers based on state standards.
Navigate multiple systems as required to complete the enrollment process.
Maintain detailed case notes in Salesforce.
Adhere to HIPAA guidelines and compliance expectations.
Other duties as assigned by management