Onboarding Specialist I
About The Position
The Onboarding Specialist will ensure accuracy and completeness of all required merchant account set-up documentation in preparation for the fraud, compliance, and credit risk reviews by merchant services processor. The ideal candidate should have a solid understanding of payment underwriting processes, financial risk behaviors and patterns, and credit and financial documentation required to establish a merchant services account with zero defect. In addition, the Onboarding Specialist will engage with merchants and/or internal personnel to provide consult and guidance, as necessary, to assist with accurate and timely completion of the required documentation.
Requirements
- 1-2 years of merchant services account set-up experience
- Bachelor or Associate degree
- Effective interpersonal and communication skills
- Results driven and demonstrated problem solving skills; takes ownership of issue resolution
- Exceptional client focus, with good client service skills
- Exceptional attention to detail, independent worker
- Experience working directly with large merchants, across multiple industries, domestic and international
- Functional knowledge of card association operating rules and card interchange, NACHA and ACH guidelines
Nice To Haves
- Familiarity with the merchant services credit underwriting, KYC, AML processes, preferred
- Familiarity with Merchant Code Categories and card association merchant programs, such as Visa® Discount Utility Rate Program or Debt Repayment Program, preferred
Responsibilities
- Executes defined procedures to review and evaluate new and existing merchant payment processing account set-up documentation for financial, fraud, credit, processing and compliance risk
- Makes direct client contact via outbound calls and email to obtain or verify business, personal and processing information, both for internal and external clients
- Provides accurate, and timely resolutions to complex or escalated client issues associated with the merchant account
- Works independently to proactively identify potential documentation inaccuracies and information deficiencies to reduce financial, operational and reputation risk
- Document complete, concise and accurate Salesforce case notes
- Maintains or exceeds established standards for merchant account set-up procedures and timelines
- Proactively seeks recommendations on process improvements, while also identifying areas where improvement is needed and contributes to making the necessary changes
- Collaborates with immediate and extended team to share best practices and ideas on techniques for accurate completion of merchant account forms and documents; performing training as required
- Collaborates with merchant services processors and internal stakeholders to identify best practices and process improvements
- Assists on special projects as assigned, including on-going ownership of stretch assignments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
