Onboarding & Risk Programs Coordinator - 0526

City of Greenville•205 Arcadia Drive (Greenlink) - Greenville, SC

1d•Hybrid

About The Position

Under general direction, and in compliance with standard operating procedures, policies, and City, state, and federal regulations, this role supports recruitment and onboarding efforts, and risk management initiatives for the department. The position collaborates with Greenlink Division Managers and Human Resources to recruit, screen, and assist with interviewing candidates for operational positions. It involves sourcing candidates through various channels, developing and administering a New Employee Mentorship Program, and monitoring its effectiveness. The role also supports department Safety staff and City Risk Management in reviewing accident and incident documentation for insurance claims, utilizing camera systems, and assisting with the Accident Review Committee. As the Drug and Alcohol Program Manager (DAPM) for Greenlink, the individual serves as the primary subject matter expert for DOT/FTA drug and alcohol testing policies, ensuring compliance with regulations and coordinating testing with the Employee Health Administrator. The position tracks DOT reportable accident history, coordinates training needs, stays updated on regulatory changes, and provides information for audits. Participation on Greenlink’s Safety Committee and representation of the GTA Board of Directors to transit stakeholders are also key aspects of the role.

Requirements

Bachelor’s degree in logistics, business, risk management, insurance claims, human resources, or a related field that provides the skills and abilities to meet the requirements of the position. Documented work experience may be substituted on a two (2) for one (1) basis.
Over four (4) years of experience in employee recruitment, talent acquisition, risk management, workers compensation and insurance claims, human resources, or a related field.
Must complete Drug & Alcohol Program Manager training within one (1) year of hire.
Valid South Carolina Class D Driver’s License.
Knowledge of Federal, state, and local legislation and regulations pertaining to public transit service.
Knowledge of the ADA, as it relates to public transit.
Knowledge of FTA Drug and Alcohol Program requirements.
Knowledge of Recruiting, hiring & interviewing best practices.
Knowledge of Employee performance management and corrective action techniques.
Knowledge of High-level conflict resolution or mediation skills.
Knowledge of High-level facilitation and instruction skills.
Knowledge of DOT driver qualification file requirements.
Knowledge of Workplace and Industrial safety or environmental health and safety requirements including, but not limited to OSHA regulations, FTA safety and security regulations, SC Department of Labor laws, SC Motor Vehicle Laws, DOT Commercial Driver’s License Motor Vehicle laws and regulations.
Strong computer skills relevant to safety, reporting, and operational functions.
Knowledge of High-level report writing and presentation techniques.
Knowledge of Public speaking techniques and practices.
Knowledge of Proper English usage, including spelling, grammar, and punctuation.
Requisite reading, mathematical, written language, and verbal skills necessary to perform the essential functions of the job.
Knowledge of Techniques for providing a high level of customer service when interacting with the public, vendors, community partners, and individuals of diverse ages, socio-economic backgrounds, and cultural groups.
Ability to demonstrate strong interpersonal techniques and demonstrate a consistent commitment and ability to work with diverse work groups and individuals.
Ability to apply appropriate oral and written communication techniques to various individuals ranging from Greenlink employees, the public, elected officials, community leaders, and local, state, and federal agencies.
Ability to respond tactfully, clearly, concisely, and appropriately to inquiries from the public, Greenlink staff, or other agencies on sensitive issues.
Ability to effectively represent Greenlink to outside individuals and agencies.
Ability to coordinate with representatives from other departments to perform hiring, risk management, and employee health management functions related to public transit operations.
Ability to effectively facilitate meetings with diverse audiences.
Ability to provide adaptable and effective instruction to a diverse audience of adult learners with various learning styles and needs.
Ability to write reports, policies, formal presentations, and/or technical and legal documents and correspondence, and compose emails in a clear and professional manner.
Ability to make mathematical calculations and draw logical conclusions.
Ability to read, analyze, and interpret professional journals, policies and procedures, financial reports, legal documents, contracts, and governmental regulations.
Ability to drive a City vehicle.
Ability to operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.

Nice To Haves

Direct experience in the public transportation field.
Previous Drug & Alcohol Program Management experience.

Responsibilities

Support Hiring Functions for Department Operational Positions: In collaboration with Greenlink Division Managers and in coordination with the Human Resources Employment Administrator, assist with the recruiting, screening, and interviewing of candidates for all department operational positions.
Support department recruitment efforts by attending, organizing, and facilitating job fairs, identifying community partnerships to source qualified applicants.
In collaboration with Human Resources, utilize online candidate engagement system to reach and engage potential applicants.
Manage and promote Greenlink’s Employee Referral Program.
In collaboration with the Public Engagement Manager and the City's Communications & Engagement Department, develop compelling public facing advertisements, posters, and digital media content to recruit applicants.
Support department hiring managers to facilitate applicants through the recruitment, hiring and onboarding process.
Conduct preliminary reviews of applications referred by Human Resources against job requirements.
In collaboration with Greenlink Division Managers, identify qualified candidates to be invited for interview.
Schedule interviews and facilitate the interview process with candidates and hiring managers.
At time of interview, ensure that applicants have provided the required number of professional references and complete the Safety Performance History Records (SPHRs)form to expedite the hiring process.
Conduct reference checks in a timely manner.
Coordinate with Human Resources to ensure applicants initiate the background screen, and report to the Employee Health Center for their drug screen as directed.
Assist applicants in coordinating their pre-employment DOT physicals with the City’s Employee Health Center.
Serve as the subject matter expert for recruiting and onboarding new employees within the department.
Maintain detailed records tracking recruiting and onboarding activities.
Conduct quality assurance activities related to onboarding and recruitment by analyzing engagement metrics for recruitment activities, soliciting applicant feedback on their experience with Greenlink’s application and hiring process, and monitoring milestone timelines.
Support Risk Programs Initiatives: Assist Safety staff with monitoring actions taken by each division in response to reports of hazardous or potentially hazardous conditions.
Conduct statistical and trend analyses of safety performance, security activities, and other safety events and prepare written monthly reports for the Transit Safety & Training Manager.
Assist Safety & Training Manager with staying current on proposed legislation affecting public transit safety.
Coordinate safety compliance reviews and inspections conducted by external agencies.
Support the Transit Safety & Training Manager in the monitoring of employee injuries, workplace hazards, exposures, investigations, and mitigation strategies.
Collaborate with department management, City Risk Management, and the Health Clinic Administrator as needed.
Work closely with department safety staff and the Risk Management division to upload and provide required video footage, documentation, and supporting materials for insurance-related events, claims, and investigations.
Support department divisions in keeping detailed records of incident or accident reports, video submissions, and correspondence.
Assist supervisors and management in the preparation of documentation of insurance claims, legal inquiries, and regulatory audits as needed.
Support the Deputy Director with coordinating documents to fulfill Freedom of Information Act (FOIA) requests in collaboration with the City’s Legal Department.
Administer Greenlink’s Peer Mentorship Program: In collaboration with the General Manager for Transit Operations, develop, implement, and administer a New Employee Mentorship Program that utilizes Peer Instructors and Senior Bus Operators to provide ongoing support to new employees after the successful completion of training.
Establish guidelines and frequency for mentorship activities that provide a structured, but natural cadence of communication between mentors and new employees.
Monitor the efficacy of the New Employee Mentorship Program through participant surveys and regular meetings with mentors.
Ensure Compliance with Drug & Alcohol Program and DOT Physical Requirements: As the Drug and Alcohol Program Manager (DAPM) for Greenlink, serve as the primary subject matter expert and point of contact for addressing any questions regarding all DOT/FTA drug and alcohol testing policies and programs.
In collaboration with the Transit Safety & Training Manager, train new employees on drug and alcohol testing requirements as outlined in City and GTA Substance Abuse policies.
With the assistance of division supervisors, coordinate all required testing.
Maintain accurate records of all testing, compliance activities, and reporting requirements.
Support internal and external audits involving drug and alcohol compliance by providing accurate records and required documentation.
Ensure that all required drug, alcohol, and physical screenings are completed in accordance with City and federal policies and support the safety performance goals of the organization.
With the assistance of division supervisors, ensure all employees receive communication regarding upcoming DOT physicals, including appointment scheduling, required documentation, and follow-up actions.
Monitor compliance with ongoing health and safety requirements and provide timely updates to management regarding the status of employee health screenings and certifications.
Collaborate with Human Resources to provide information on DOT reportable accident history for former employees when required.
Submit annual Drug and Alcohol Management Information System (DAMIS) reports for FTA.
Perform other duties as assigned.