ONBOARDING & RETENTION SPECIALIST - FULL TIME

WATSON CLINIC LLP•Lakeland, FL

About The Position

Join a Physician-Led Healthcare Organization Committed to Exceptional Provider Experience We are seeking a highly organized, relationship-driven Onboarding & Retention Specialist to support the recruitment, onboarding, engagement, and retention of physicians and advanced practice providers (APPs). This role serves as a key liaison between providers, operational leaders, credentialing, HR, and recruitment teams to ensure a seamless transition from contract signing through long-term provider success. The ideal candidate is passionate about creating exceptional provider experiences, fostering engagement, and implementing retention strategies that support organizational growth and stability.

Requirements

Bachelor's degree in Human Resources, Healthcare Administration, Business Administration, or related experience.
Minimum 2 years of experience in physician recruitment, provider relations, onboarding, human resources, healthcare operations, or a related field.
Exceptional organizational and project management skills.
Strong interpersonal and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite and database management systems.

Nice To Haves

Experience working with physicians and advanced practice providers.
Knowledge of healthcare credentialing and provider onboarding processes.
Experience with provider engagement, retention, or employee experience programs.
Experience using applicant tracking systems and onboarding platforms.
You are highly organized and detail oriented.
You build trust and strong relationships with providers and leaders.
You anticipate challenges and solve problems proactively.
You thrive in a collaborative healthcare environment.
You are passionate about improving the provider experience.

Responsibilities

Coordinate all aspects of physician and APP onboarding from contract execution through start date and beyond.
Serve as the primary point of contact for new providers throughout the onboarding process.
Partner with credentialing, HR, IT, operations, marketing, and department leadership to ensure timely completion of onboarding requirements.
Monitor onboarding milestones and proactively address delays or barriers.
Coordinate orientation schedules, Epic training, facility tours, introductions, and provider welcome activities.
Ensure providers have appropriate access, equipment, resources, and support prior to their start date.
Maintain onboarding dashboards, tracking systems, and provider files.
Develop and implement provider engagement and retention initiatives.
Conduct regular provider check-ins during the first year and throughout employment.
Coordinate stay interviews and analyze feedback to identify trends and opportunities for improvement.
Partner with leadership to address provider concerns and improve provider satisfaction.
Assist in developing recognition programs, wellness initiatives, and engagement activities.
Support provider mentorship and integration programs.
Monitor retention metrics and prepare reports for leadership.
Collaborate with physician recruiters to ensure a smooth handoff from candidate acceptance to onboarding.
Assist with recruitment events, site visits, and provider welcome activities.
Support relocation coordination and community integration efforts.
Maintain communication with candidates throughout the pre-employment process.
Track provider onboarding completion rates, engagement metrics, and retention outcomes.
Prepare reports and presentations for leadership.
Analyze turnover trends and provide recommendations for process improvements.
Maintain accurate provider records and documentation.