Onboarding Project Manager

Alliance HCM • The Woodlands, TX

1d • Onsite

About The Position

Take the next step in your project management career and make a tangible impact by joining Alliance HCM in The Woodlands, TX as our new full-time Onboarding Project Manager! We're seeking an experienced, communicative professional to provide a high-level of assistance to clients throughout the implementation process.

ABOUT US:
At Alliance, we're on a mission to be the largest independent human capital management (HCM) company in the U.S.! We empower small to mid-sized businesses with our innovative, cloud-based technology and unique single-database platform for managing payroll, HR, benefits, onboarding, and more. As the second-largest privately held payroll provider in the nation, we're dedicated to delivering top-notch HCM solutions. When you join our dynamic team, you'll find more than just a job; you'll be part of a supportive community that celebrates your success and inspires you to reach new heights. Let's grow together and make a lasting impact!

Requirements

• 2+ years of project management or implementation experience (ideally in a SaaS, HCM, or payroll environment)
• Proven ability to independently manage a full project load with minimal supervision
• Implementation methodology proficiency, realistic plan-building skills, and a working knowledge of workstream requirements
• Professional communication skills for engaging with clients, running kickoff/status meetings, and documenting decisions
• Sound judgment and problem-solving skills for independently resolving issues, identifying root causes of problems, and removing recurring blockers
• Ability to effectively navigate scope changes, shift go-live dates, and handle peak-season volume
• Track record of mentoring new team members, contributing to process improvements, and supporting positive culture
• CAPM (or an equivalent PMI credential) or ability to obtain one within 18 months of hire
• Willingness to complete internal onboarding methodology, product fundamentals, and client communication certifications within your first 6 – 12 months

Nice To Haves

• Completed some PMP coursework already
• Experience managing multi-service/multi-entity implementations
• Relevant certifications (payroll, benefits, time & attendance, Prosci Change Management, etc.)

Responsibilities

• Manage the clients' onboarding experience and ensure a smooth transition from initial implementation to ongoing system support.
• Independently manage a caseload of moderate-complexity implementations.
• Walk new clients through our structured process to ensure a timely implementation, address potential risks, and grow their confidence in using the system.
• Serve as the point of contact throughout the onboarding process, setting clear expectations during client kickoff meetings and providing regular project updates.
• Work with sales, training, payroll, tax, implementation, and support teams to manage risks, handle escalated situations, and keep projects on track.
• Check in with clients and internal teams throughout implementation to meet milestones and ensure timely go-live events.
• Maintain detailed records to support a smooth handoff to the customer support team once ready.
• Support professional development by assisting less experienced PMs and contributing to more efficient onboarding processes.

Benefits

• Competitive salary based on your relevant experience
• 100% employer-paid medical, dental, vision, life, and long-term disability insurance
• 401(k) with employer match
• High-impact leadership visibility and career growth opportunity
• Innovative, collaborative work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed