Onboarding Manager

Protomiq LLC•Atlanta, GA

About The Position

The Onboarding Manager is responsible for the initial contact post-contract with the customer to ensure clear understanding of goals and expectations, align necessary resources and ensure a smooth deployment of services.

Requirements

2+ years of experience in Automotive Support and/or 2+ years of management in another related field.
Experience in software project management.
Prior experience in managing multiple ongoing projects.
A genuine motivation for delivering exceptional customer experiences.
Exceptional organizational skills.
Exceptional communication skills.
Exceptional problem-solving skills.
Positive attitude.
Details oriented.
Team oriented.

Responsibilities

Management of onboarding from the project intake and execution standpoint.
Coordinate with cross-functional resources for flawless and fast onboarding execution.
Responsible for coordinating and actively participating in kick-off calls with clients on select products.
Serve as a single point of contact for onboarding status and issue management.
Transform requirements into manageable tasks and create an overall onboarding plan. (Group Onboardings)
Ensure that all products are delivered on time.
Ensure that all needs are clearly specified, requirements scoped and agreed upon between the client and internal teams.
Manage multiple simultaneous onboardings.
Effectively communicate onboarding expectations and status to client and internal team members in a timely and clear fashion.
Effectively balance priorities of internal teams, quality, and client satisfaction in the decision-making process.
Identify and execute impactful onboarding process improvements concurrently with project execution, including process documentation updates/creation.
Effectively maintain positive working relationships with clients and internal teams, while clearly communicating priorities and deliverables and managing client expectations.
Deploy software and software updates.
Contribute to the growth of our online knowledge base.
Additional responsibilities are to be determined by the Support Leadership Team.