Onboarding Program Manager

Semperis•Addison, TX

5d•Hybrid

About The Position

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. We are looking for a highly organised and process-driven Onboarding Program Manager to lead the structured execution of customer onboarding programs from deal close through deployment and adoption. In this role, you will coordinate onboarding projects across multiple customer segments (Tier 0–Tier 3), ensuring milestones are delivered on time, documentation is maintained, and internal teams remain aligned throughout the onboarding journey. Your work will enable Customer Success Managers (CSMs) to focus on strategic advisory and adoption outcomes while you manage the operational execution layer of onboarding. This is an execution focused role centered on project coordination, process consistency, and cross functional collaboration. You’ll play a key part in shaping a seamless onboarding experience that sets our customers up for long-term success.

Requirements

2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software
Proven ability to manage multiple concurrent projects across cross-functional teams
Strong skills in milestone tracking, risk management, and dependency coordination
Exceptional organization and attention to detail
Excellent written and verbal communication skills
Experience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms
A structured, process-oriented mindset

Nice To Haves

Experience working with CS, Technical Delivery or Professional Services teams
Exposure to identity security, Active Directory, Entra ID, or cybersecurity environments
Experience supporting onboarding across multiple customer segments

Responsibilities

Manage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule
Maintain structured project plans, task tracking, and status reporting
Monitor risks, dependencies, and delays, escalating where necessary
Coordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support team
Coordinate the structured Sales-to-CS handover process
Ensure complete knowledge transfer prior to onboarding kick-off
Validate that onboarding inputs are captured, including: Customer stakeholders and contacts Account structure and hierarchy Deployment scope and integration requirements Technical prerequisites and constraints
Maintain standardized handover documentation and templates
Maintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking
Set up and manage collaboration workspaces (Teams, SharePoint, etc.)
Ensure onboarding documentation is centrally stored and version controlled
Coordinate onboarding meetings including: Deployment sessions Upgrade planning SIEM integrations Forest Recovery Test coordination
Document outcomes and track follow-up actions
Identify opportunities to standardise onboarding workflows across customer tiers
Maintain structured onboarding templates and milestone frameworks
Embed key adoption checkpoints into onboarding programs
Support CSMs during onboarding with coordination, scheduling, and milestone tracking
Maintain onboarding dashboards and success plans
Track adoption-readiness checkpoints and flag risks
Manage health check workflows and data collection
Consolidate insights for Customer Success leadership
Coordinate VoC surveys and reporting
Maintain onboarding playbooks and documentation including: Hardening guides Customer questionnaires Environment validation checklists SIEM integration prerequisites Deployment and recovery testing documentation
Ensure all materials are current, structured, and version controlled