Onboarding Program Manager

Genesys•Durham, NC

1d•$104,000 - $183,000•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is scaling how we hire, develop, and deploy talent in an AI-driven world. The first 90 days define performance trajectory, engagement, and retention. This role owns that moment. We are looking for a high-ownership, end-to-end builder who will architect and orchestrate a world-class onboarding experience for: New employees New people managers Newly promoted managers This is not a coordination role. This is a design, strategy, and execution role. You will connect business strategy, AI enablement, leadership expectations, and global consistency into one cohesive onboarding ecosystem.

Requirements

5+ years of experience in Talent, Learning, HR Strategy, or Organizational Effectiveness
3-5+ years designing and leading enterprise-wide or global onboarding / enablement programs
Demonstrated experience driving cross-functional initiatives in complex, matrixed organizations
Proven track record of influencing senior stakeholders without direct authority
Experience leveraging HR technology, automation, and/or AI in talent programs
You’ve built onboarding as a performance accelerator, not just a welcome experience
You connect skills, performance, and workforce strategy — not just events and content
You think in systems and design for scale
You can diagnose friction quickly and redesign processes with speed
You are comfortable presenting to and challenging senior leaders
You balance strategy and execution — equally comfortable building the framework and operationalizing it
You bring a strong global mindset and understand regional nuance
You operate with urgency and accountability

Nice To Haves

Experience in a high-growth SaaS or AI-driven technology company
Background in change management methodologies (Prosci, Kotter, or similar)
Experience integrating onboarding into Workday
Exposure to skills intelligence platforms or workforce planning tools
Experience building onboarding for first-time managers or leadership transitions
Certification or formal training in organizational design, learning design, or talent strategy
Experience managing onboarding for a remote-first or distributed workforce

Responsibilities

A Strategic Onboarding Architecture Design a global onboarding ecosystem aligned to business priorities and AI acceleration
Translate the Genesys Way of Leading into clear expectations and behaviors from day one
Create structured 30-60-90 day pathways tied to measurable performance outcomes
Elevate onboarding from orientation to performance enablement
A Seamless, High-Impact Experience Engineer a frictionless journey from offer acceptance through first-year integration
Remove handoff breakdowns across Talent Acquisition, IT, HR, Finance, and the business
Design moments that build clarity, confidence, and connection early
Create a globally consistent yet locally adaptable experience
Hold a relentless “new hire lens” and fix friction fast
AI-Enabled, Skills-Centric Enablement Integrate AI tools and automation into onboarding workflows
Embed skills intelligence and data insights into ramp plans
Partner with HR tech and People Analytics to drive personalization at scale
Use data to predict ramp risks and proactively intervene
Manager & Leadership Acceleration Design distinct onboarding journeys for new and promoted managers
Clarify leadership expectations and accountability from day one
Equip managers to effectively onboard and develop their teams
Reinforce a culture of performance, feedback, and talent growth
Global Process & Governance Build scalable frameworks with clear ownership and accountability
Operate confidently across regions and matrixed stakeholder
Establish governance that balances consistency with flexibility
Change Leadership & Influence Drive alignment without formal authority
Navigate ambiguity and competing priorities
Shape executive understanding of onboarding as a business lever
Measurable Impact Define KPIs tied to ramp time, engagement, internal mobility, retention, and manager effectiveness
Build dashboards and executive-level reporting
Continuously iterate based on data and feedback