Onboarding Operations Specialist

Kestra • Austin, TX

3d

About The Position

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose, partner with Impact.
The Onboarding Operations Specialist reports to the Onboarding Supervisor. You will be a part of the team that is the introductory voice of Kestra Financial and the primary contact for all operational needs of our transitioning clients and their support staff. You will support the operational activities associated with the transition of a new advisor to our organization.

Requirements

• 2+ years in brokerage/financial services, banking, operations and client support
• High school diploma/GED required
• Can gain industry-related knowledge
• Customer Service
• Active Listening practices
• Informative presentations and trainings

Nice To Haves

• College degree useful
• Series 7 License beneficial
• Retirement planning certifications

Responsibilities

• Process New Accounts, incoming Transfers, direct rollovers, PIPs, SWPs, and special account features for transitioning firms
• Answer questions regarding paperwork requirements and the status of new accounts and transfers
• Contact our representative's offices when paperwork is not in good order (NIGO)
• Work with Sales Supervision to resolve paperwork issues
• Organize client files in LaserFiche so that we have complete client records
• Update account status for terminated reps
• Educate representatives and their assistants on how to use AdvisorComplete
• Assist advisors and their staff with questions regarding operational procedures by phone and email queues
• Take approximately 2 to 5 inbound calls per day and respond to approximately 4 to 7 inbound emails per day
• Support department efforts 24-hour processing standards (e.g. cross-train in other areas as asked by manager/supervisor)
• Read and analyze financial reports
• May work overtime due to heavier volumes (especially in December, March and April)
• Maintain a positive environment for our clients.
• Other tasks and projects as assigned by the manager

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED