Onboarding Operations Specialist

Kestra Financial•Austin, TX

14h

About The Position

Lead with Purpose, partner with Impact. The Onboarding Operations Specialist reports to the Onboarding Supervisor. You will be a part of the team that is the introductory voice of Kestra Financial and the primary contact for all operational needs of our transitioning clients and their support staff. You will support the operational activities associated with the transition of a new advisor to our organization. What you’ll do Process New Accounts, incoming Transfers, direct rollovers, PIPs, SWPs, and special account features for transitioning firms Answer questions regarding paperwork requirements and the status of new accounts and transfers Contact our representative's offices when paperwork is not in good order (NIGO) Work with Sales Supervision to resolve paperwork issues Organize client files in LaserFiche so that we have complete client records Update account status for terminated reps Educate representatives and their assistants on how to use AdvisorComplete Assist advisors and their staff with questions regarding operational procedures by phone and email queues Take approximately 2 to 5 inbound calls per day and respond to approximately 4 to 7 inbound emails per day Support department efforts 24-hour processing standards (e.g. cross-train in other areas as asked by manager/supervisor) Read and analyze financial reports May work overtime due to heavier volumes (especially in December, March and April) Maintain a positive environment for our clients. Other tasks and projects as assigned by the manager What You Bring 2+ years in brokerage/financial services, banking, operations and client support High school diploma/GED required College degree useful Familiarity with fax machines, copiers, and multi-line telephone systems Can gain industry-related knowledge Customer Service Active Listening practices Informative presentations and trainings

Requirements

2+ years in brokerage/financial services, banking, operations and client support
High school diploma/GED required
Familiarity with fax machines, copiers, and multi-line telephone systems
Can gain industry-related knowledge
Customer Service
Active Listening practices
Informative presentations and trainings

Nice To Haves

College degree useful
Series 7 License beneficial
Retirement planning certifications

Responsibilities

Process New Accounts, incoming Transfers, direct rollovers, PIPs, SWPs, and special account features for transitioning firms
Answer questions regarding paperwork requirements and the status of new accounts and transfers
Contact our representative's offices when paperwork is not in good order (NIGO)
Work with Sales Supervision to resolve paperwork issues
Organize client files in LaserFiche so that we have complete client records
Update account status for terminated reps
Educate representatives and their assistants on how to use AdvisorComplete
Assist advisors and their staff with questions regarding operational procedures by phone and email queues
Take approximately 2 to 5 inbound calls per day and respond to approximately 4 to 7 inbound emails per day
Support department efforts 24-hour processing standards (e.g. cross-train in other areas as asked by manager/supervisor)
Read and analyze financial reports
May work overtime due to heavier volumes (especially in December, March and April)
Maintain a positive environment for our clients.
Other tasks and projects as assigned by the manager