Temporary Onboarding Operations Associate-Jacksonville

TEK Systems•Jacksonville, FL

3d•Onsite

About The Position

TEKsystems is a leading provider of business and technology services that accelerates business transformation for its customers. With 80,000 employees and over 6,000 customers, including 80% of the Fortune 500, TEKsystems offers scale, full-stack capabilities, and speed. The Temporary Onboarding Operations Associate is responsible for providing superior post-offer screening, onboarding, and off-boarding support to customers, including contract employees, clients, program offices, and alternative delivery teams, as part of the hub operations for assigned OpCo.

Requirements

2 + years’ experience in a customer service related position
Associates degree or two years of applicable experience in customer service
Ability to prioritize, organize, problem solve and meet deadlines and goals
Ability to communicate effectively and provide follow up
Capability of working in a team oriented environment that is fair, open and honest
Thorough knowledge of business policies and human resource practices
Excellent written/oral communication and interpersonal skills
Strong decision making ability
Integrity and ability to maintain confidentiality and personal credibility
Ability to tackle complex issues and develop innovative, practical solutions
Understanding of the Allegis organization; context, complexity, dynamics, key issues and driver
Understanding how information impacts the operating company and how data will be used to support operating company decisions
Action and detail oriented; able to prioritize while handling multiple tasks
Natural team player
Confidential and diplomatic
Self-starter/initiator
Critical thinker
Seeks growth and self-improvement
Flexible
Resilient/composed
Self-aware
Ability to build strong partnerships with all internal customers, both in their own office and from a distance

Nice To Haves

BA/BS degree in Human Resources, Business, and Accounting preferred

Responsibilities

Support transactional activities of the onboarding process as part of the hub operations for assigned OpCo.
Provide world-class customer service in every interaction to ensure a quality candidate experience.
Receive and review onboarding trigger (ESF, SIF, or other forms).
Communicate all pre-employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office.
Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant.
Enter and manage background, drug testing and medical screening process for contractors.
Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner.
Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients.
Provide pre-employment documents and screen requirements to the candidate for review and signature.
Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start.
Ensure that candidate information is set up in the system and appropriate provisioning is complete (security, email accounts, asset re-allocation for job/position changes).
Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process.
Document all candidate/contractor touchpoints and communicate updates in a timely manner.
Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness.
Manage and communicate off-boarding requirements.
Manage candidate off boarding, including termination notification, completion of unemployment data, meetings and hearings.