Onboarding Associate

Actalent•Troy, MI

5d•Hybrid

About The Position

The Onboarding / Services Support Associate is instrumental in providing error-free payroll and support to our varied clients, which includes consultants, colleagues, field offices, and program offices. This position entails overseeing the verification, monitoring, and processing of weekly payroll, addressing employee inquiries related to payroll, benefits, and other general questions, and ensuring adherence with company policies and procedures.

Requirements

2-4 years of client service experience (Required)
Skill in identifying issues with limited information
Strong prioritization, organization, and problem- solving skills
Effective communication and follow-up
Composure and professionalism in all situations
Proven ability to take ownership of responsibilities and deliver results

Nice To Haves

Bachelor's Degree in Business or HR (Preferred)
Preferred experience supporting remote teams

Responsibilities

Candidate process and pre-start documents
Oversee timecard collection, secure manager approvals, and facilitate communication with internal partners and consultants.
Review and verify payroll and expenses for accuracy.
Resolve payroll and invoicing issues including adjustments, check requests, and invoice discrepancies.
Ensure the accurate and timely entry of starts, finishes, and updates in PeopleSoft.
Act as the primary contact for all employee benefits inquiries and education, including medical, 401K, and tuition reimbursement.
Conduct offboarding in accordance with company policy and in partnership with Human Resources.
Update employee information accurately in PeopleSoft.
Execute personnel changes, promotions, and terminations by communicating with appropriate partners and update systems as required.
Maintain relationships with internal and external stakeholders to support organizational goals and promote collaboration.