Onboarding Manager

Redgate • Austin, TX

2d • $75,000 - $90,000 • Hybrid

About The Position

This role exists to ensure new customers achieve value from their Redgate solutions as quickly as possible. The Onboarding Manager will deliver an exceptional onboarding experience, remove blockers, and drive adoption through close partnership with business and technical stakeholders. Redgate Software builds solutions that help data professionals securely manage the data and databases that their organisations depend on. The company is committed to becoming an expert-plus-agent company by 2028, where domain experts are amplified by AI. Everyone at Redgate works with Claude, providing access to AI tools from day one. The Customer Success team plays a pivotal role in shaping the first experience customers have with Redgate, directly influencing adoption, satisfaction, and long-term value. The role acts as a trusted advisor across business and technical stakeholders, building deep partnerships that extend beyond the initial onboarding period. It operates at the intersection of commercial and technical teams, offering real visibility and impact across the business.

Requirements

• Customer-centric by nature — genuinely passionate about helping customers get value from software solutions.
• Emotionally intelligent, with strong empathy for both customers and colleagues.
• Experienced in a similar role — Onboarding Manager, Customer Success Manager, Account Manager, or equivalent — ideally within software or a software-related industry.
• Able to build strong relationships, influence stakeholders, and drive consensus internally and externally.
• Comfortable navigating ambiguity and managing change with a project management mindset focused on time-to-value.
• Commercially minded and results driven, with strong business acumen and analytical skills.

Nice To Haves

• Familiarity with Database Tooling — including Database DevOps, Automation, Security and Compliance, or Monitoring — is a bonus, but not essential.

Responsibilities

• Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment.
• Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas.
• Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems.
• Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice.
• Coordinate with Redgate Professional Services and Premium Support where required, as per customer contracts.
• Lead customer meetings — both face to face and virtual — acting as a trusted ambassador for Redgate at all times.

Benefits

• Generous leave
• Private healthcare
• Pension
• Company Bonus Scheme
• Strong commitment to your learning and career development through training, mentoring, and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed