Onboarding Manager

Altisource

8h • Remote

About The Position

Altisource is looking for an Onboarding Manager - Remote (US based only) to manage the Credit Service desk queue for Real Estate Mortgage Loans. This role involves managing the onboarding of members into credit and verification programs, serving as the primary point of contact for credit and verification technology, establishing service engagement rules, and monitoring customer service level agreements (SLAs). The manager will also gather and analyze customer feedback to enhance the customer experience.

Requirements

• Demonstrated experience with loan origination processes
• Proficiency with MeridianLink Credit and credit verification interfaces for ordering credit reports and related services
• Proven client-facing experience with demonstrated ability to engage directly and professionally with clients
• Ability to manage complex projects with multiple stakeholders in a collaborative environment
• Strong organizational and prioritization skills with demonstrated capacity to manage multiple concurrent projects and meet established deadlines
• Excellent verbal and written communication skills, including proficiency in meeting management and stakeholder coordination
• Ability to maintain confidentiality and handle sensitive information with professional discretion
• Capacity to perform effectively under pressure while maintaining attention to detail and quality standards
• Commitment to collaborative teamwork and organizational objectives
• Demonstrated ability to operate effectively within agile business environments and adapt to evolving processes
• Strong desire and capability to acquire new technical and domain knowledge

Responsibilities

• Manage the onboarding of members into credit and verification programs by coordinating training sessions, establishing accounts, and providing necessary resources to ensure a seamless transition to our products and services
• Serve as the primary point of contact for credit and verification technology (MeridianLink and LOLA), coordinating with stakeholders and distributing communications to customers regarding critical product updates and relevant information
• Establish and maintain service engagement rules and guidelines in partnership with customers, ensuring alignment with their operational requirements and preferences
• Monitor customer service level agreements (SLAs) to identify performance deviations from established targets and benchmarks, escalating issues and collaborating with the customer service team to determine root causes and implement corrective actions
• Gather and analyze customer feedback regarding service delivery challenges and emerging trends to identify opportunities for enhancing the overall customer experience

Benefits

• Competitive salary based on your experience and skills at $60,000 to $70,000 annually
• Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
• Paid holidays (including the day after Thanksgiving and Christmas Eve), plus 19 days of paid time off, for a total of 28 paid days off per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed