Onboarding Manager

Impact.com•Columbus, OH

2d•$70,000 - $80,000

About The Position

The Onboarding Manager is responsible for managing the end-to-end onboarding experience for new & existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes. The focus is not only launching programs but also on enabling customers to reach initial value quickly and efficiently.

Requirements

Strong project management and organizational skills
Ability to communicate technical concepts to non-technical audiences
Client-facing experience in onboarding, implementation, or customer success
Ability to manage multiple onboarding projects simultaneously
~2+ years experience in customer-facing roles
Experience in client onboarding, affiliate/influencer management, or customer success is preferred

Responsibilities

Manage the onboarding lifecycle from kickoff to activation.
Guide customers through platform setup, integrations, and program configuration.
Deliver onboarding sessions and training to clients.
Ensure customers follow best practices for successful program setup.
Identify and resolve common onboarding challenges.
Maintain project timelines and ensure milestone completion.
Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
Leverage onboarding playbooks, templates, and scalable resources.
Track onboarding progress and communicate status to stakeholders.

Benefits

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
Parental Leave
Technology Stipend
Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!