Onboarding Manager

Barclays•Jefferson, CO

18h•Onsite

About The Position

The purpose of the role is to support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution. This role involves supporting day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution. It requires collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy. The role also involves collaboration with teams across the bank to align and integrate Wholesale Onboarding processes, identification of areas for improvement and providing recommendations for change, and development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency. Additionally, the role involves the development of reports and presentations on Wholesale Onboarding performance and communicating findings to internal senior stakeholders, as well as identification of industry trends and developments to implement best practice in Wholesale Onboarding. Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness is also a key aspect. As an Onboarding Manager in this individual contributor role, you will drive and execute a high-touch onboarding strategy for Financial Sponsors clients, ensuring rapid and compliant account opening while supporting business areas with operational processing, reporting, and issue resolution. You’ll play a pivotal part in delivering a differentiated client experience and upholding regulatory standards. By sharing knowledge and experience both locally and globally, you will contribute to a positive, supportive, and forward-looking working culture. Collaborating closely with colleagues across Barclays, you’ll help deliver an excellent ‘One Barclays’ client experience, while refining operational processes and implementing solutions that enhance the team’s effectiveness.

Requirements

Experience in client service, onboarding, or client lifecycle oversight within financial services
Considerable knowledge of sponsor structures, intermediary control, and regulatory frameworks (BSA, Patriot Act, FinCEN CDD)
Experience directing high-volume onboarding and supporting cross-functional teams
Familiarity with Salesforce, JB2, Boost, and Barclays onboarding platforms
Risk and controls
Change and transformation
Business acumen
Strategic thinking
Digital and technology
Job-specific technical skills
Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
Barclays Mindset – to Empower, Challenge and Drive

Nice To Haves

Customer Service
Microsoft Applications
Good Communications Skills

Responsibilities

Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution.
Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.
Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes.
Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes.
Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in Wholesale Onboarding.
Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness.
Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
Shape the Client Experience from Day One – Apply your knowledge to streamline onboarding and safeguard regulatory standards.
Drive and execute a high-touch onboarding strategy for Financial Sponsors clients, ensuring rapid and compliant account opening while supporting business areas with operational processing, reporting, and issue resolution.
Play a pivotal part in delivering a differentiated client experience and upholding regulatory standards.
Share knowledge and experience both locally and globally, contributing to a positive, supportive, and forward-looking working culture.
Collaborate closely with colleagues across Barclays, helping deliver an excellent ‘One Barclays’ client experience, while refining operational processes and implementing solutions that enhance the team’s effectiveness.