Onboarding & Maintenance Specialist

Expedia Group•Seattle, WA

9d•$64,500 - $90,000•Onsite

About The Position

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. The Onboarding and Maintenance Specialist is a member of the Hotel Partner Solutions Onboarding & Maintenance team, part of Global Connectivity and Partner Solutions team, and works with our API-connected strategic partners to enable their properties on the Expedia Group platform. The Onboarding & Maintenance Specialist will complete partner information collection, property configuration, product enablement, and partner training.

Requirements

Experience in implementation management, client services project management, or engagement management or similar experience in a partner-facing role
Strong experience with Excel and working with large sets of data; experience running SQL queries preferred but not required
Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)
Experience with XML and JSON preferred but not required
Strong oral and written communication skills; experience dealing with a diverse and international team
Solid problem solving/analysis and decision-making abilities
Good organizational, process, and project management skills
Ability to learn new software and technical processes quickly
Experience reporting on results and adjusting procedures to improve results
A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment

Responsibilities

Onboard net new connected partners and connected partner conversions
Enable Products for existing partners, including but not limited to, creating, and modifying room types, rate plans, property settings and property content
Load new merchandising campaigns in conjunction with commercial teams
Track and provide data on key performance indicators, including timelines and handle times
Communicate updates with partners and internal stakeholders across various teams
Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement
Develop processes improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard
Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities