Onboarding Experience Manager

CONA Services•Charlotte, NC

6d•Hybrid

About The Position

The Onboarding Experience Manager is responsible for designing, delivering, and continuously improving the programs that set teammates up for success — whether they are joining Coca-Cola Consolidated for the first time or stepping into a new role. This role sits at the intersection of business knowledge, adult learning expertise, and high-impact facilitation — ensuring every teammate understands not just their role, but the culture, values, and day-to-day expectations of their role. This is a highly facilitative role. You will spend significant time leading onboarding experiences with new teammates — and an equal amount of time behind the scenes auditing content, developing on-the-job training for key roles, partnering with subject matter experts, and ensuring our programs stay current, relevant, and aligned with how the business actually works.

Requirements

High school diploma or GED required
Demonstrated ability to facilitate engaging, effective learning experiences for diverse audiences across all levels of an organization
Proven track record auditing and improving learning content in a fast-paced, operationally complex business environment
Grounding in adult learning principles, instructional design, and learning technology platforms
Exceptional facilitation skills — comfortable leading sessions of all sizes with confidence and presence
Strong business acumen and the ability to quickly understand operational environments and translate them into relevant learning
Highly organized, with the ability to manage multiple programs and priorities without sacrificing quality
Collaborative relationship-builder who influences without authority and earns trust at all levels
Clear, confident communicator in writing, in conversation, and on your feet in front of a room
Proficient in Microsoft Office

Nice To Haves

experience with LMS platforms and e-learning tools a plus
Bachelor's degree preferred

Responsibilities

Own the design, facilitation, and continuous improvement of onboarding programs across the enterprise, ensuring a consistent and high-quality new hire experience
Serve as the primary facilitator for onboarding classes, leading sessions with energy, clarity, and a commitment to adult learning principles
Partner with HR, operations, and business leaders to ensure onboarding content accurately reflects how the business runs — not just how it is documented
Monitor program compliance and participation, identifying and resolving gaps before they impact the teammate experience
Conduct regular audits of onboarding and related learning content to assess accuracy, relevance, and alignment with current business practices
Work directly with subject matter experts across Sales, Operations, Finance, and People functions to validate and refresh curriculum
Identify outdated, redundant, or missing content and lead the effort to update, retire, or develop new materials accordingly
Maintain a documented audit cadence and version control process to ensure content integrity over time
Partner with operational leaders and subject matter experts to develop on-the-job training materials for key roles across the enterprise, ensuring content reflects real-world workflows and expectations
Audit existing OJT content on a regular cadence to assess accuracy, role-relevance, and alignment with current processes, identifying gaps and leading efforts to update or rebuild as needed
Collaborate with frontline managers to support consistent OJT delivery in the field, providing guidance on best practices and coaching where application falls short of intent
Ensure OJT materials are accessible, clearly structured, and easy for managers and teammates to use without requiring additional interpretation
Develop a deep understanding of Coca-Cola Consolidated's business model, market structure, and operational priorities in order to contextualize learning meaningfully for new teammates
Build strong working relationships with leaders across the organization to stay current on business changes that should be reflected in onboarding programs
Translate complex business concepts into accessible, engaging learning experiences appropriate for a diverse teammate population
Serve as a credible advisor to leadership on onboarding strategy, surfacing insights and trends from the new hire experience
Establish and track key metrics that reflect onboarding effectiveness, including time-to-productivity, satisfaction scores, and early retention data
Use data and feedback to drive regular program improvements, connecting learning outcomes to business performance
Communicate results and recommendations to stakeholders in a clear, compelling way that reinforces the value of strong onboarding