Onboarding Coordinator

JVS Boston•Boston, MA

6h•Hybrid

About The Position

JVS is a non-profit, non-sectarian agency dedicated to empowering individuals from diverse communities to find employment and build careers, and to partnering with employers to hire, develop, and retain productive workforces. JVS offers a wide range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. The agency also assists employers in finding well-qualified job applicants and in their initiatives to upgrade the skills of their incumbent workforce. Under the direction of the Lead Operations Specialist, the E2E Onboarding Coordinator plays a key support role for JVS’ innovative and successful refugee and immigrant services within the English 2 Employment (E2E) Program. This role requires strong organizational skills, excellent computer proficiency, and good communication abilities. Success in this position depends on a strong attention to detail, consistent follow-through, and outstanding customer service skills. The English to Employment (E2E) program provides vocational ESOL classes and career coaching to immigrants and refugees seeking new or better employment and career advancement. The E2E Onboarding Coordinator supports the members of the E2E Programs in delivering ESOL classes and coaching. Responsibilities include coordinating intake activities and communication with E2E applicants, assessing applicants’ English language levels, creating preliminary employment plans for accepted clients, and providing administrative and direct support for daily operations. As part of a larger JVS team, the E2E Onboarding Coordinator contributes to supporting the education, training, and employment needs of clients and partners. The role is an active member of the Workforce Advancement and VESOL Services and Refugee teams, equitably contributing to team performance goals and supporting the overall mission and philosophy of JVS.

Requirements

1-3 years of office support and outreach work strongly preferred
1-3 years of experience working with individuals with barriers to employment or related experience
Excellent typing and Microsoft Office Suite / Microsoft 365, high proficiency in Word and Excel required
Experience and skill in database programs (i.e. Salesforce)
Interpersonal, communication and organizational skills
Ability to work as part of a team
Demonstrated ability to work independently

Nice To Haves

Speakers of multiple languages strongly encouraged to apply
Highly sought: Arabic, French, Haitian Creole, and Spanish speakers

Responsibilities

Support the mission and philosophy of the JVS and the Refugee Services team.
Establish positive working relationships with all members of the Refugee Services team and others at JVS.
Work collaboratively with and encourage collaboration between team members to ensure performance goals for departments are met.
Attend and actively participate in staff meetings and team-based projects.
Direct and navigate callers on how to obtain information for complete forms on JVS and/or MassHire websites.
Assist with data entry and integration within database systems for JVS, funders and employers.
Manage program applications, candidate lists and organize calls to screen for eligibility and interest.
Coordinate and complete screening and intake for program applicants by phone, text, email, video conference and/or in person.
Facilitate client pre and post language assessments.
Meet with clients to complete employment plans and draft resumes and cover letters.
Assist with data entry for E2E in Excel and Salesforce.
Assist with E2E reporting – both qualitative and quantitative.
Understand when clients are eligible for enrollment in other JVS programs and communicate with the Client Services team.
Support recruitment efforts for E2E.
Monitor voicemail and email inquiries and respond to inquiries.
Work collaboratively with team members to ensure performance goals are met.
Attend and actively participate in staff meetings and team-based projects.
Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services.
Provide Welcome Center coverage and support as needed.