Onboarding Consultant

AppDirect • Toronto, ON

6h

About The Position

AppDirect is seeking an Onboarding Consultant who is passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. The ideal candidate has a desire to help customers get the most out of software, enjoys finding creative solutions, and has experience working with customers to understand their personal and business goals.

Requirements

• Experience in customer experience, project coordination, implementations, or related roles
• Focused on finding new and effective ways to improve processes and provide value to clients
• Able to communicate effectively and succinctly, conveying value to customers with clarity
• Previous experience in the partnerships space
• Thrives in a fast-paced environment, with the ability to self-start and learn on the job
• A solid understanding of SaaS businesses and a keen interest in keeping up with the industry
• A collaborative team player who can effectively manage stakeholder expectations
• Able to successfully prioritize competing tasks
• Strong attention to detail and problem-solving abilities

Responsibilities

• Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product
• Coordinate and guide customer onboarding projects from kick-off to launch. This includes the creation of work back schedules and acting as the primary point of contact
• Train customers on various aspects of the Partnerstack platform
• Document key decisions that will help guide the customers with future platform decisions
• Conduct extensive discovery about partner experiences, goals and pain points in an effort to make informed and consultative recommendations
• Work cross-functionally with teams across the organization to help customers launch their program in the most effective way

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed