Onboarding Consultant - Dental Software

Henry Schein One•American Fork, UT

1d•Remote

About The Position

The Onboarding Consultant provides functional solution expertise to customers during onboarding for Henry Schein One’s dental software. The role supports customers across business segments, including Private Practice and Strategic Accounts, by guiding operational and adoption analysis, organization-building workshops, validation, training plans, product analysis, and professional services statements of work. The consultant oversees end-user and superuser training, coordinates contract trainers, and ensures knowledge is transferred from analysis and organization-building workshops into training. This remote position is based in the United States and involves travel, typically 20–25%, sometimes with short notice. The role is not eligible for employment-based visa sponsorship; candidates must be authorized to work in the United States without current or future employer sponsorship. The position has a posted starting base salary range of $65,000–$85,000 and is eligible for a target bonus not reflected in that range.

Requirements

Typically 3 to 5 years of practice management solution training or management experience, relevant dental industry experience, or solution consulting experience with software in a SaaS cloud environment.
Experience with dental software, such as Dentrix Ascend, Dentrix Core, Dentrix Enterprise, dental technology, or other software.
Proficiency with tools, systems, and procedures.
Advanced planning and organizational skills and techniques.
Good decision-making, analysis, and problem-solving skills.
Ability to see and present the big picture, uncover business challenges, and architect solutions to solve customer problems.
Strong customer-facing and relationship-building skills.
Excellent verbal and written communication skills.
Ability to understand problems facing the complexities of working with customers in the Strategic Accounts segment.
Excellent industry knowledge and understanding of competitive products.
Authorization to work in the United States for Henry Schein One without current or future employer sponsorship.

Nice To Haves

Typically a bachelor’s degree or global equivalent in a related discipline.
Six or more years of experience with software in a SaaS cloud environment.

Responsibilities

Coordinate execution of defined customer training plans with trainers.
Schedule training, create work assignments, and inform contract trainers providing superuser, end-user, and other onboarding training.
Conduct knowledge-transfer discussions with trainers covering customer expectations, workflow needs, and change-management strategies.
Complete Operations and Adoption Analysis or oversee a trainer completing the analysis onsite.
Work with customers to complete Organization Build Workshops or SmartStarts and validation.
Schedule and conduct customer planning, building, and validation workshops.
Assist customers in constructing their databases to meet organizational goals and needs.
Manage project tasks, add training, and manage post-Go-Live tasks.
Assist and collaborate with the project manager.
After Go Live, oversee and manage remaining tasks and training that could not be completed before live conversion.
Recognize and provide input on process improvements.
Manage multiple or simultaneous onboarding projects and resolve customer escalations.
Analyze problems of limited to moderate scope and impact, review relevant factors, and use standard procedures to identify solutions.
Exercise judgment within defined procedures and determine appropriate actions.
Build productive internal and external working relationships.
Lead process-improvement efforts as needed.
Work with team members to operationalize new professional service offerings.
Collaborate with Sales and Customer Success to advise on successful onboarding of purchased Henry Schein One solutions as needed.
Work toward and assist in achieving individual, team, department, and company goals.