Onboarding & Compliance Manager

Beacon Mobility•Houston, TX

15h•Onsite

About The Position

The Onboarding & Compliance Manager leads ADROIT's contractor onboarding and compliance programs, ensuring a consistent pipeline of qualified, compliant, and ride-ready contractors. The role oversees Onboarding Specialists, manages onboarding operations, and ensures contractors meet company, customer, regulatory, and contractual requirements. The manager oversees onboarding workflows and performance, develops and improves onboarding programs and procedures, and leads contractor compliance activities such as credential verification, background screening requirements, document tracking, audits, and ongoing monitoring. The role also oversees vehicle camera installation, compliance, video requests, and asset tracking. Working across Onboarding, Fulfillment, Client Relations, and Operations, the manager aligns contractor readiness with service demand, supports service launches and market expansion, reports performance metrics and risks to leadership, and implements corrective actions and process improvements. The position is based on-site in Houston, Texas. Salary is $70,000–$80,000 per year, depending on experience.

Requirements

3–5 years of experience leading onboarding, compliance, operations, or related functions.
Experience managing employees and performance expectations.
Working knowledge of compliance programs, audits, credential management, and regulatory requirements.
Strong organizational, analytical, and problem-solving skills.
Excellent communication and relationship-building abilities.
Proficiency in Microsoft Office and Google Workspace, including Excel/Sheets.
Ability to work on-site in Houston, Texas.
Ability to perform duties and responsibilities required to support business needs.

Nice To Haves

Bachelor's degree in Business, Compliance, Operations, Logistics, Safety, Human Resources, or a related field is preferred.
Leadership and team development competencies.
Compliance and audit management competencies.
Process improvement competencies.
Analytical thinking and problem-solving competencies.
Attention to detail and accountability.
Cross-functional collaboration.
Time management and organization.
Adaptability and continuous improvement.
Strong written, verbal, and presentation skills.

Responsibilities

Oversee the daily activities of Onboarding Specialists and ensure onboarding targets, productivity goals, and key performance metrics are achieved.
Coach, train, and support Onboarding Specialists and address obstacles affecting onboarding performance.
Create and maintain onboarding programs, packages, and requirements for new and existing service areas.
Ensure company systems accurately reflect onboarding workflows, document repositories, and contractor requirements.
Develop, document, and continuously improve onboarding processes and standard operating procedures.
Monitor onboarding funnel performance, contractor conversion rates, onboarding cycle times, and fulfillment readiness.
Lead contractor compliance operations, including document review, credential verification, background screening requirements, and ongoing compliance monitoring.
Ensure compliance with applicable local, state, federal, contractual, and company requirements.
Manage driver qualification files, credential tracking, renewal monitoring, and document expiration processes.
Conduct internal compliance audits and reviews, identify gaps, and implement corrective actions.
Maintain accurate compliance records and audit readiness across service areas.
Assist with investigations, documentation reviews, and resolution of compliance-related concerns.
Monitor compliance metrics and trends and provide regular reports and recommendations to leadership.
Support compliance training initiatives for employees, contractors, and providers.
Oversee vehicle camera installation, compliance, video requests, and asset tracking.
Serve as the primary liaison between Onboarding, Fulfillment, Client Relations, and Operations to align contractor readiness with service demand.
Lead cross-functional meetings on onboarding progress, compliance performance, operational challenges, and growth initiatives.
Partner with Operations leadership to support service launches and expanding markets.
Coordinate with internal teams to align onboarding, quality, compliance, and operational goals.
Monitor and report onboarding and compliance KPIs to leadership.
Identify trends, risks, and opportunities to improve efficiency, contractor experience, compliance performance, and operational readiness.
Develop and implement corrective action plans when onboarding or compliance deficiencies are identified.
Perform other onboarding, compliance, operational, and leadership-related duties as assigned.