Onboarding and New Hire Experience Specialist

Booz Allen Hamilton•McLean, VA

1d•$48,000 - $98,000•Onsite

About The Position

You’ll serve as a critical support partner across the full lifecycle of post‑offer onboarding and in‑person learning delivery operations. In this role, you will coordinate logistics before, during, and after instructor‑led training (ILT) events, while also managing high‑volume post‑offer onboarding tasks to ensure new hires are prepared for day one. You will work independently with some guidance, supporting project plans, timelines, compliance requirements, and stakeholder communication. You will collaborate with cross‑functional teams, recruiters, hiring managers, learning partners, facilitators, subject matter experts (SMEs), and vendors. You will build strong relationships with stakeholders at all levels, anticipate participant needs, and deliver exceptional service throughout both onboarding and training processes. Your responsibilities include room setup, materials handling, catering coordination, roster and enrollment management, and on-site support for facilitators and participants. You will serve as an escalation point for participant questions, provide timely feedback resolution, and support data collection activities such as surveys and attendance tracking, to drive continuous improvement. On the onboarding side, you will manage compliance tasks, track required documentation, support start‑date readiness, and provide high‑touch customer service to new hires. Due to the nature of work performed within this facility, U.S. citizenship is required.

Requirements

2+ years of experience in event coordination, administrative support, customer service, on-site meeting or event support, or HR or recruiting support
Experience using Microsoft Office Suite tools such as Word, Excel, PowerPoint, or Outlook
Experience with logistics coordination, including scheduling facilitators or participants and managing registrations
Experience supporting high‑volume tasks in a fast‑paced, deadline‑driven environment
Ability to troubleshoot issues and adapt quickly to changing circumstances
Ability to be on-site for training delivery and orientation support
Ability to manage sensitive information with discretion
Ability to travel up to 20% of the time, and work evenings or weekends as required
HS diploma or GED
U.S. citizenship is required

Nice To Haves

Experience with AI tools and process‑improvement methods
Experience supporting recruiters, hiring teams, or candidates
Ability to manage multiple priorities and solve problems independently
Ability to support implementing basic automations and efficiency enhancements under guidance
Ability to display confidence, assertiveness, and a self‑driven work style
Ability to work autonomously and support distributed, virtual stakeholders across U.S. and international locations
Possession of excellent organizational and detail-oriented skills
Possession of excellent verbal and written communication skills
Possession of excellent customer service skills

Responsibilities

Coordinate logistics before, during, and after instructor‑led training (ILT) events.
Manage high‑volume post‑offer onboarding tasks to ensure new hires are prepared for day one.
Support project plans, timelines, compliance requirements, and stakeholder communication.
Collaborate with cross‑functional teams, recruiters, hiring managers, learning partners, facilitators, subject matter experts (SMEs), and vendors.
Build strong relationships with stakeholders at all levels.
Anticipate participant needs and deliver exceptional service throughout both onboarding and training processes.
Manage room setup, materials handling, catering coordination, roster and enrollment management, and on-site support for facilitators and participants.
Serve as an escalation point for participant questions and provide timely feedback resolution.
Support data collection activities such as surveys and attendance tracking.
Manage compliance tasks, track required documentation, and support start‑date readiness for new hires.
Provide high‑touch customer service to new hires.