On Snow Ski & Ride School Supervisor

Granby Ranch • Granby, CO

2d • Onsite

About The Position

The On-Snow Ski & Ride School (SRS) Supervisor is responsible for leading the daily on-snow operations of the Ski School while ensuring exceptional guest experiences, high-quality instruction, and a safe learning environment. This position provides leadership and support to instructors, promotes the instructional standards of PSIA and the Ski School, and serves as the primary on-snow resource for operational decisions, instructor development, and guest concerns. The On-Snow Supervisor is expected to lead by example, uphold company values, and maintain safety, professionalism, and excellent communication in all aspects of the operation.

Requirements

• Must be able to ski or snowboard at a double black diamond level.
• Must have strong communication skills and interact courteously with staff and guests.
• Must have knowledge of PSIA/AASI teaching methods.
• Must exhibit excellent leadership skills.
• Ability to supervise in a rapidly changing environment.
• Ability to maintain a positive attitude when communicating with guests, students, and staff.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Actively looking for ways to help people.
• Ability to speak, read, write in English fluently.
• High School diploma or equivalent required.
• PSIA or AASI Level 1 certification required.
• 2 years’ experience teaching snow sports lessons required.
• Previous experience working with children is required.
• Must be 21 years of age or older.
• Must be physically capable of performing strenuous exercise at 8,000-10,000 feet with adverse weather conditions.
• Must be able to lift up to 50lbs.
• Verbal and auditory abilities necessary for communication with others.
• Dexterity for computer skills, writing, and gear adjustment.
• Provide own ski/ride equipment, clothing, and accessories necessary for working outdoors in a high alpine winter environment other than uniform and other provided equipment.
• Weekend and holiday work are required.

Nice To Haves

• Proficiency in both disciplines is not required but preferred.
• Ability to speak, read or write in Spanish is preferred.
• College degree preferred.
• Any further certifications are preferred.
• At least 1 year of supervisory experience is preferred.

Responsibilities

• Oversee and manage the daily lesson lineup, ensuring guests are placed into the appropriate lesson based on age, ability, and individual needs.
• Assign instructors to lessons based on certification level, experience, teaching ability, and guest needs.
• Provide on-snow leadership and operational support to instructors throughout the day.
• Assist instructors with class splits, lesson adjustments, and other operational changes as needed.
• Observe lessons and provide constructive coaching and real-time feedback to instructors in a professional and appropriate setting.
• Monitor lesson quality and make adjustments to class assignments or groupings to improve guest experience and instructional effectiveness.
• Ensure lessons begin and end on schedule and that instructors adhere to established lesson timelines.
• Promote and enforce PSIA teaching standards and SRS operating procedures.
• Prioritize guest and employee safety by monitoring on-snow operations and addressing hazards or unsafe behaviors.
• Respond to and resolve guest concerns, complaints, and service issues in a professional and timely manner.
• Mediate and resolve conflicts between instructors, guests, and other departments as appropriate.
• Address minor employee performance and policy issues through coaching and corrective action while communicating significant disciplinary concerns to SRS management.
• Communicate important operational updates, incidents, and safety concerns to SRS management.
• Assist with daily instructor scheduling and staffing adjustments to meet operational needs.
• Assist with morning outdoor setup to ensure lesson meeting areas are organized, safe, and prepared for daily operations.
• Maintain a visible presence throughout the SRS operating area to support instructors and ensure smooth daily operations.
• Lead by example by demonstrating professionalism, exceptional guest service, effective communication, and adherence to company policies and values.
• Adhere to all company policies and procedures, including professional appearance standards, dress code, teaching standards, guest service expectations, and drug and alcohol policies.
• Work collaboratively with the SRS Base Supervisor to ensure seamless communication and efficient daily operations between indoor and outdoor SRS functions.
• Adhere to and enforce child safety laws and mandated reporting.
• Perform other duties as assigned to support SRS operations.
• Plan for future growth and events based on real-time observations.
• Teach lessons when required during high volume days.
• Act as a positive, professional role model, adhering to the company’s hospitality standards.
• Assist and support other departments for events and operations on high volume days.
• Maintain a high level of communication with management and instructors.

Benefits

• All employees earn paid sick time and qualify for a free Granby Ranch season pass, free skiing and riding at 15 other Colorado resorts, and discounts on in-house food & beverage, rentals, lessons, and retail.
• Positions classified as year-round/full-time qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits and two-weeks paid time off per year.
• Employee housing is available for full-time seasonal and year-round employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED