On-site Technology Support Technician

EY•San Francisco, CA

3d•$46,800 - $96,500•Hybrid

About The Position

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Requirements

2+ years of on-site technical support experience, or degree in related discipline
Outstanding customer service skills
Excellent communication skills
Great team mentality
Self-motivated, organized, detail oriented, ability to multi-task
Desire to learn and build a career

Responsibilities

Understand how to configure Microsoft Surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
Diagnose and resolve connectivity issues for Microsoft Teams Rooms (MTRs) and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls.
Support additional technologies including Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment (speakers, cameras, and monitors/kiosks).
Provide support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site.
Troubleshoot and solve PC, MAC, application, AV, and network connectivity issues.
Manage ServiceNow tickets, prioritizing tickets and being aware of SLAs.
Support Microsoft Windows and MAC operating systems.
Provide support for Microsoft applications: Outlook, Teams, OneDrive, Office365.
Manage hardware assets: shipping, receiving, tracking, and managing from acquisition through disposal.
Provide printer support (installation, configuration, relocation, and troubleshooting).
Provide event and meeting support (may occur on-site or off-site).
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
Provide VIP/White Glove support.
Occasional after-hour support may be required.
Occasional travel may be required to support other EY locations, client engagement sites, or off-site events.