On Site Support Technician
About The Position
TEKsystems is partnering with one of clients for a direct placement role as an On‑Site Support Technician to provide hands‑on, front‑line technical support in a large enterprise environment. This is a highly visible role supporting internal employees and critical business operations, ideal for someone who enjoys troubleshooting, customer interaction, and adding value beyond the ticket queue. As an On‑Site Support Technician, you’ll serve as the first point of contact for technical issues but this is not your typical tier 1 support as they run a flat support system with no tiered system. We are targeting someone with more experience who could do tier 2 to 3 support across the organization, supporting end users both in person and remotely.
Requirements
- At least 3 to 4 years of professional technical support or help desk experience
- Experience supporting large user environments (2,000+ users preferred)
- Strong Windows client troubleshooting experience
- Working knowledge of: Active Directory & Group Policy concepts
- Intune image deployment
- Microsoft Windows & Office applications
- Command line tools and basic networking concepts
- Ticketing systems and support queues
- Citrix / virtual desktop environments (VMs)
- Intune device management
- Strong customer service mindset with clear communication skills
- Self‑starter who takes ownership and looks for opportunities to improve processes
Nice To Haves
- Experience supporting Dell hardware is a plus
Responsibilities
- Provide Tier 2 to 3 desktop and technical support for a 2,000+ user environment
- Troubleshoot hardware, software, and connectivity issues across Windows environments
- Set up, deploy, and verify computers and peripherals (desktops, laptops, printers, etc.)
- Support Microsoft applications (Outlook, Word, Excel, Teams)
- Assist with teleconferencing, WebEx, and communication‑related issues
- Use command line tools (ipconfig, command prompt) to diagnose network issues
- Manage and deploy images using SCCM; assist with Intune as needed
- Support Active Directory tasks such as password resets, account updates, and group access
- Document, track, and resolve issues through the Service Portal/ticketing system
- Escalate issues appropriately and partner with other IT teams when needed
- Maintain accurate IT inventory and asset tracking
- Contribute to ongoing projects and process improvements as assigned
Benefits
- EMAIL BENEFITS - do not have them on hand at the moment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
