On-Site Services Specialist Part-Time 30 Pasco, WA

Grainger•Pasco, WA

3d•Onsite

About The Position

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. We are seeking an On-Site Services Specialist to support our team - this role is 30 hours a week minimum with potential for more with team coverage responsibilities. This is a Monday-Friday role, between the hours of 7:30am-4pm. The On-Site Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

Requirements

3 years' experience in customer service or warehouse environment
High School diploma or equivalent
Technical skills and experience solving problems
Ability to lift 25 to 60 lbs or work in difficult positions
Managed several projects simultaneously
Have and maintain a valid driver's license in State of residence
Must carry required levels of automobile insurance

Responsibilities

Perform machine break/ fix activities for different machines at the customer's site.
Implement territory work relating to customer inventory projects.
Perform data collection at the customer's site.
Ensure accurate information is collected to help direct the KeepStock implementation process.
Assist customers with staging, labeling and organizing product at a customer site.
Will cover PTO and will have route based responsibilities and activities when needed.
Complete product relocation and discontinuation process

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
up to 14 weeks paid leave for birth parents
up to 4 weeks paid leave for non-birth parents