On-Site Service Representative Full Time SAINT JOSEPH, MO
About The Position
The On-Site Service Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory and providing outstanding customer service. The role helps drive account growth through customers' inventory management (KeepStock) program and works with partners to implement sales strategy and help customers understand how Grainger can meet their business's MRO needs. The position serves multiple customer locations, receives and stocks purchased products at customer sites, monitors inventory levels for replenishment, and identifies opportunities to expand product offerings. The representative follows a designated route using routing software and complies with the safety and inspection requirements of each facility.
Requirements
- 3 years' experience in a selling or service environment.
- High school diploma or equivalent.
- Ability to lift 25 to 60 lbs and/or work in difficult positions.
- Collaboration and problem-solving skills.
- Ability to handle different technical and operational issues.
- Valid driver's license in the state of residence, maintained throughout employment.
- Required levels of automobile insurance.
Responsibilities
- Service multiple customer locations.
- Receive and stock purchased products in designated customer locations.
- Maintain product stocking levels by scanning inventory for ordering as products are depleted.
- Resolve customer problems promptly to retain and promote customer loyalty.
- Follow the designated route defined by routing software tools and maintain route guides.
- Identify continuous improvement opportunities in productivity, process, and cycle time.
- Comply with safety and inspection requirements at the facility where service is provided.
- Help create new orders by engaging with customers to identify additional product needs.
- Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
- Work with partners to implement sales strategy and help customers understand Grainger's solutions for their MRO needs.
Benefits
- Medical, dental, vision, and life insurance coverage starting on day one.
- Six free sessions each year with a licensed therapist.
- 18 paid time off (PTO) days annually for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
