Onsite Service Engineer / Data Center
About The Position
Unisys Corporation is seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a hands-on server hardware and break/fix role. Prior AI experience is not required; enterprise server and data center hardware experience is the priority. The engineer provides on-site technical support for Dell PowerEdge and other enterprise server hardware, diagnoses and resolves hardware failures, and performs installation, removal, replacement, repair, rack-and-stack, cabling, and configuration work. The role includes reactive break/fix service, preventive maintenance, firmware and BIOS updates, hardware diagnostics, customer communication, service documentation, and escalation of complex issues. The position may require on-call rotations, extended coverage, customer-site travel, and the ability to lift up to 50 lbs. This role may require access to export-controlled commodities and technology. Applicants should be eligible for any required U.S. Government authorizations. Unisys is an equal opportunity employer and provides reasonable accommodation support to U.S. job seekers who need assistance with the application process.
Requirements
- At least 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
- Direct hands-on experience installing, removing, diagnosing, repairing, or replacing server hardware components.
- Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans and cooling systems, PCIe components, or GPUs.
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
- Strong understanding of server hardware architecture and troubleshooting methodology.
- Experience with hardware diagnostics, BIOS and firmware, and server management tools.
- Familiarity with Linux or similar operating systems.
- Strong troubleshooting and problem-solving skills, including the ability to independently diagnose hardware issues.
- Comfort working independently in a customer-facing environment.
- Ability to communicate technical issues and resolutions clearly to customers and internal teams.
- Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.
- Eligibility for any U.S. Government authorizations required for access to export-controlled commodities and technology.
Nice To Haves
- Experience supporting Dell PowerEdge servers.
- Dell or other enterprise hardware certifications.
- Experience with iDRAC, iLO, or comparable server management platforms.
- Experience supporting GPU/AI server infrastructure.
- Experience with data center operations, rack-and-stack, structured cabling, or server deployment.
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
Responsibilities
- Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
- Install, remove, replace, and repair server components, including memory, CPUs, power supplies, fans and cooling components, hard drives and SSDs, RAID/HBA components, NICs, PCIe components, GPUs and accelerator hardware, motherboards, and other server components.
- Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
- Troubleshoot issues involving server hardware, BIOS and firmware, operating systems, and hardware diagnostics.
- Perform firmware and BIOS updates and use server management tools such as Dell iDRAC or comparable platforms.
- Execute reactive break/fix work and preventive maintenance according to established procedures.
- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
- Work with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
- Document service activities, hardware replacements, troubleshooting steps, and resolution details accurately.
- Escalate complex technical issues when appropriate.
- Participate in on-call rotations and provide extended coverage as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
