On Site Property Manager

Services for the Underserved•New York, NY

3d•Onsite

About The Position

The On Site Property Manager works at four or five multifamily rental buildings in the Bronx and Brooklyn. The buildings are financed by Low Income Housing Tax Credits, with S:US as one of the owners. The manager serves as the owner’s on-site liaison with tenants and coordinates property-related activities, working closely with program and social service staff, back-office property management, S:US Facilities, and each building’s superintendent and porters. The role includes inspecting and maintaining property standards, coordinating work orders, repairs, violations, apartment turnovers, contractor access, and building inspections. The manager also works with colleagues on budgets, staff schedules and performance, resident relations, rent and security-deposit matters, community-room and parking leases, tenant lease compliance, housing court proceedings, and documentation for housing certifications. The employee must follow S:US policies and procedures and communicate regularly with their supervisor.

Requirements

At least 5 years of excellent performance in property management for affordable and/or supportive housing receiving LIHTC and/or rental subsidies such as Section 8, NY/NY III, ESHI, or NYC 15.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
High school diploma or equivalent.
Passion for the S:US mission and the provision of supportive housing.
Ability to work independently and as part of a team.
Highly organized, detail-oriented, and self-motivated.
Ability to manage other employees in a fast-paced, dynamic atmosphere.
Excellent written, oral, and email communication skills.
Ability to negotiate, instruct, supervise, persuade, or speak with others as part of work activities.
Adherence to S:US policies and procedures.

Nice To Haves

Proficiency in Yardi.
Associate degree or bachelor’s degree in a related field.

Responsibilities

Visit each assigned property at least weekly, conduct weekly inspections, and ensure buildings meet company quality standards.
Coordinate with S:US Facilities, superintendents, and porters to complete work orders and repairs promptly and minimize municipal violations.
Ensure violations from HPD, DEP, ECB, FDNY, and other agencies are addressed and reported to the Violations Coordinator.
Coordinate vacant-apartment turnovers with program staff and building staff, communicate unit availability and inspection needs to the SPA Department, and help avoid lost rental income.
Coordinate outside maintenance and service vendors with the Contracts Manager, report unsatisfactory vendor performance, and advise the Director of Maintenance or VP of Facilities when outside contractors are needed.
Coordinate contractor access and ensure inspections of completed repair work.
Prepare for apartment and property inspections, attend inspections, and review inspection reports with the supervisor, Director of Maintenance, and VP of Facilities to identify maintenance issues and needed improvements.
Represent the property professionally with residents, visitors, and employees.
Familiarize themselves with each building’s repairs and maintenance budget and make efforts to keep expenses within the approved budget.
Adhere to weekly work schedules for themselves and property staff.
Work with the Regional Supervisor and Program Director to evaluate superintendents, maintenance mechanics/handymen, and porters/cleaners; porters are supervised by Program Directors.
Collaborate with program staff and back-office property management on community-room leasing, payments, security deposits, inspections, and security-deposit returns, as applicable.
Collaborate on parking-space leasing, payments, security deposits, and waiting lists, as applicable.
Work with the Program Director to develop communication protocols for formerly homeless and community tenants regarding matters affecting their tenancy.
Analyze and respond to resident requests related to property management.
Work with program staff to resolve tenant issues and support lease compliance.
Attend scheduled Housing Court hearings as the landlord’s representative when requested by back-office property management, and comply promptly with Housing and Municipal Proceedings decisions.
Help tenants obtain documents and complete applications for certifications such as LIHTC or NYCHA Section 8 when directed by back-office property management or program staff.
Perform duties as workload necessitates, communicate regularly with the supervisor about department issues, manage time flexibly, prioritize work, and respond appropriately to feedback.