On-site Intune Compute & MDM Technician

NTT DATA Services • Tiverton, ON

36d • Onsite

About The Position

NTT DATA is seeking an energetic, fast-learning, and self-motivated On-site Intune Compute & MDM Technician with strong technical skills, the ability to work well with global teams, and a consultative approach to problem-solving. This role is responsible for designing, testing, and implementing large enterprise-scale End User Compute solutions based on Windows, Office 365, SCCM, and Intune MDM. The office is located in the Bruce County area.

Requirements

• Prior experience with Windows OS 10-11, policy administration.
• 7 x 24 hour on-call support with primary working hours in the Canadian EST time zone.
• Responsible for complex testing and analysis of all elements of the computer systems.
• Analyze and provide innovative solutions to system engineering and design projects.
• Represent the organization in front of critical audiences such as clients/customers/vendors/executives.
• Thorough understanding and management of customer business needs and expectations.
• Exceptional customer service, problem-solving, and communication skills.
• Sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
• Ability to work independently with minimal management supervision and with a global team of engineers.
• Strong team player with ability to work in a team and as an individual contributor.
• Strong organizational and documentation skills.
• Fast learner, flexible, and able to work on multiple tasks.
• Must possess excellent organizational skills and demonstrate attention to detail.

Nice To Haves

• Continuous self-development via certifications and self-paced learning.
• Previous experience with Azure Virtual Desktop or other VDI.
• Familiarity with task sequences and imaging processes.
• Familiarity with PC hardware peripherals, and device driver/firmware update processes.

Responsibilities

• Analyze and understand the current workstation management environment.
• Manage user devices in the SCCM / MEM / Intune environment.
• Manage and update workstation configurations (image/AutoPilot).
• Manage and implement new Policies in the Active Directory/Intune environment.
• Manage application deployments and their updates.
• Develop and deploy scripts for the complex configuration of Windows.
• Document the processes, structure, and configuration put in place.
• Support complex and modern end user computing solutions.
• Understand and promote end user technology standards for hardware, OS, core applications, and peripherals.
• Support end user architecture to evaluate, establish, integrate, and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications, and mobile devices.
• Support end user architecture to proactively automate, streamline, and simplify processes and routine tasks.
• Create and update system documentation for operations and support teams.
• Participate in multiple cross-company projects and initiatives that impact end user computing solutions and experiences.
• Ensure solutions and strategies are in alignment with up-to-date security standards.
• Identify and implement improvements including standardization, automation, and optimization of services to reduce costs and improve delivery speeds.
• Establish and maintain technology standards, templates, and technical documentation as necessary.
• Deploy monthly and priority Windows updates.
• Prepare new workstation and laptop images - 2 versions: 1) remote and 2) on USB for IT field techs.
• Interface with IT technicians for machines that won't image, for new machines needing an image, for new drivers, and all end user computing technology.
• Evaluate and approve peripheral hardware such as docking stations.
• Perform Windows Operating System Patching – Weekly/Monthly/Yearly.
• Update persistent VDI and floating VDI images/environments.
• Assign VDIs when requested in tickets.
• Update/validate firmware/drivers on devices and peripherals.

Benefits

• The job description mentions NTT DATA is a Global Top Employer and invests over $3 billion each year in R&D, but does not list specific benefits for this role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level