On-Site Guest Experience Specialist

Historic Tours of America • St. Augustine, FL

3d • Onsite

About The Position

The On-Site Guest Experience Specialist works at the company’s call center in St. Augustine, Florida, answering a large volume of inbound sales calls and live chats for tours and attractions across the United States. The role promotes the company’s tours and products, provides accurate information, and sells tickets and takes reservations while delivering a hospitable customer experience. Specialists are expected to communicate enthusiastically and help customers understand the value of the experiences offered.

This is a part-time position. The call center operates seven days a week, seasonally, from 8 a.m. to 9 p.m. Schedules vary weekly and may include weekdays, weekends, evenings, nights, and holidays. The position requires learning and memorizing details about products sold by the National Customer Care Center within 90 days.

Requirements

• Demonstrated customer service and sales skills.
• Ability to type accurately at 40 to 45 words per minute.
• Ability to read, write, and speak clear English to communicate with coworkers and the public.
• Knowledge of telephone etiquette and ability to speak clearly without shouting or interrupting customers, using appropriate voice modulation.
• High self-motivation and ability to work independently for extended periods within established rules and regulations.
• Ability to learn and memorize details of products sold by the National Customer Care Center within 90 days.
• Must pass a pre-employment background check and substance abuse testing.

Nice To Haves

• High school graduate or equivalent.
• Six months or more of call center or customer service experience.

Responsibilities

• Answer inbound telephone calls and website live chats promptly and professionally.
• Provide courteous and hospitable service to every guest.
• Provide information about company services and products and build customer interest.
• Encourage guests to purchase tour tickets.
• Recognize opportunities to upsell and sell additional services.
• Accurately communicate information, sell tickets, and take reservations.

Benefits

• Competitive pay of $15.50 per hour plus uncapped commissions.
• Paid training at $17 per hour.
• Paid vacation time and company-sponsored health and wellness plans for full-time employees.
• Paid sick time for full-time, part-time, and seasonal employees.
• 401(k) plan with company matching for full-time, part-time, and seasonal employees.
• Award and recognition celebrations throughout the year for full-time, part-time, and seasonal employees.
• First Stop Health: 24-hour access to a doctor by phone or computer for employees and their dependents, paid 100% by the employer.
• Discounts in retail stores and free admission to all company attractions for full-time, part-time, and seasonal employees.
• Fun and upbeat work environment.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED