On-Site Controls Support Engineer

Toyota Industries Corporation•Novi, MI

48d•Onsite

About The Position

The Controls Support Engineer's primary responsibility is to provide customer support to all existing Toyota Automated Logistics customers. This includes 24/7 support calls (during support rotation), conducting phone troubleshooting, remote dial-in support/troubleshooting, managing the support escalation process, and providing on-site support as necessary. Collateral duties involve controls systems electrical design using AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, on-site debug support, ensuring proper project close-out, assisting with ordering spare/replacement parts, preparing and following up on Annual Support Contracts, and proactive customer checkups/visits. The individual will work directly with the Controls Support Manager to ensure timely and satisfactory fulfillment of all customer needs. The role also involves developing the customer support program to include post-acceptance and after-hours support, and coordinating with other Systems and Controls personnel for project close-out.

Requirements

BS in Engineering (Electrical or Mechanical) or technical discipline
PLC/VLC programming experience
HMI programming experience
Hands-on mechanical capabilities
Extremely computer literate with MS Office products
Excellent communication and documentation skills
Able to be onsite in Burton, MI
Must be eligible to work in the USA long term without sponsorship.
Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

Nice To Haves

Panel design preferred
AutoCAD experience preferred
Material Handling or Automation experience preferred

Responsibilities

Be the first point of contact for all Toyota Automated Logistics support calls and tickets.
Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
Ensure customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
Communicate with other Toyota Automated Logistics team members effectively.
Keep your manager advised of schedule.
Check and use voice mail / e-mail diligently.
Maintain the team relationship.
Be willing to step up and assist other positions within Toyota Automated Logistics.
Communicate strategic information regarding suppliers and customers.
Become expert on equipment, suppliers, and applications.
Work with managers to develop processes to help support our team’s growth.
Be part of the rotating 24/7 on-call Support Program (approx. once every 2 months).
Work with 3rd party vendors to quote additional support (onsite visits).
Ensure timely completion of all reports and logs to include time and expenses reports.
Deliver small Support projects under budgeted time/hours and hardware cost.
Perform any and all job duties as assigned.
This position will be at a client site located in Burton, MI.