On-Site Contract Manager/Site Manager

Leader Communications Inc•Dover, DE

8h•Onsite

About The Position

The On-Site Contract Manager/Site Manager will be responsible for overseeing the BTS operations, maintenance, and personnel of voice and data network systems. Will serve as the operational liaison between management and the Government Contracting Officer Representatives. Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position.

Requirements

BS in IT-related or Telecommunications or equivalent technical degree or equivalent experience
Minimum of 5+ years of experience in telephone installation, voice/non-voice communication systems, and supervisory leadership.
Avaya telephony administration
VoIP, SIP protocols, networking, and Avaya Aura platforms
Certifications: DoD 8570 IAT Level II certification (e.g., CompTIA Security+ CE, CCNA Security)
Clearance: Ability to obtain and maintain government security clearance.
Training/certification in OEM equipment (e.g., Avaya CM8 or Cisco Gold Partner credentials).
Familiarity with Avaya Communication Manager, Session Manager, System Manager, and Communication Control Toolkit (CCT).
Avaya Aura Platforms Avaya System Management: Installing, configuring, and maintaining Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), and Avaya CMS.
SIP trunking and VoIP troubleshooting.
SharePoint Documentation
Proficient in troubleshooting techniques
Presentation and briefing capabilities
Possess strong written and verbal communication skills
Possess administrative and project management skills

Responsibilities

Lead the installation, configuration, and end-to-end maintenance of Avaya Aura Communication Manager and Session Manager.
Manage daily operations for teams of technicians and operators to ensure 24/7/365 availability of telecommunications, including VoIP, Cisco Unified Communications Managers, and outside/inside plant systems.
Ensure strict adherence to Federal Acquisition Regulations (FAR), DoD regulations, and Original Equipment Manufacturer (OEM) guidelines.
Input data of work requests that are processed in the Workload Analysis Report.
Support troubleshooting and resolution of voice/data communication installations, upgrades and problems across the enterprise.
Perform maintenance on critical infrastructure, such as Avaya Local Session Controllers (LSC), IX Voicemail suites, and Sonus Session Border Controllers (SBC).
Act as the primary point of contact for the Air Force Communication Squadron.
Supervise team of multi-disciplined telecommunications professionals.
Manage training and certification of employees.
Must be detailed and safety oriented.