On-site Community Manager and Compliance Inspector

CAMS (Community Association Management Services)•Raleigh, NC

9d•Onsite

About The Position

CAMS is seeking an On-site Assistant Community Manager & Compliance Inspector responsible for providing administrative support and services by implementing and adhering to administrative systems, procedures, and policies. This role involves monitoring administrative projects and overseeing the appearance and maintenance needs of office facilities to ensure contractual obligations are met and the overall office is in good working order.

Requirements

Professional and Courteous
Organized
Able to multi-task
Good at trouble shooting
Team Player
Proficient at Operating systems/software and hardware including MS Office and various search engines.
Willing to learn new things

Responsibilities

Perform as the principal on-site administrator.
Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
Post updates to the CAMS association website.
Respond constructively even when owners/contractors/others are upset.
Responsible for the daily operation of the community/facilities pursuant to the policies and procedures established by the Association.
Interact daily with Members.
Resolve numerous issues so they stop there.
Maintain good judgement, accuracy, and consistency in verbal and written communications.
Work well independently, be well organized, and help others with reminders and staying ahead of deadlines throughout the year.
Dependably follow through.
Check voicemail and return calls by end of workday.
Check email and return emails within 24 hours of receipt, by noon on Monday for emails received over weekends and by noon the first business day after holidays.
Drive throughout the community and inspect the property and common areas. (Inspecting the common areas may include exiting the vehicle).
Investigate any complaints and respond as directed.
Note and record all new violations and update the status of existing violations.
Maintain data and Update violations via a tablet or smart phone or computer.
Attend to association members’ and their guests’ requests.
Produce work orders/Service requests.
Assist Manager in distributing general correspondence.
Prepare Annual and Board Meeting Notices.
Forward communications for others.
Reserve meeting locations such as clubhouse, Front Office Conference Room.
Work with Committee Chairs.
Act as liaison for the Architectural Review Committee and maintain accurate records of ARC activity.
Respond to incoming calls regarding information for homeowners regarding maintenance and repair, and rules and regulations.
Process general mailings.
Produce and follow up on work orders/service requests.
Create records requested by the board; providing administrative assistance it requests.
Process, file and readily find association records.
Distribute amenity access keys/cards. Protect security by maintaining accurate records of the keys and requests for them. Ensure requests for gate cards comply with board policy for number per unit and costs. Keep a record of each permissible transaction. Refuse graciously requests that exceed maximums.
Maintain clubhouse reservations, including handling of payments and refunds for security deposits and cleaning through use of Vantaca.
Heavy computer work, copying, faxing.

Benefits

Reimbursement for cell phone
Reimbursement for business mileage to and from properties for conducting inspections
Paid Time Off
Company Paid Holidays
Comprehensive medical, dental, and vision plans are available
401(k)
Life Insurance
Short-term Disability
Long-term Disability
Accident coverage
Critical Illness coverage
Employee Assistance Program