On-site Appointment Setter

Hilton Grand Vacations • Myrtle Beach, SC

12h • Onsite

About The Position

Hilton Grand Vacations is seeking Marketing Sales Professionals to join their team in Myrtle Beach. This role involves engaging with guests, distributing promotional information, confirming appointments, and ensuring accurate record-keeping. The company emphasizes a passion for vacation ownership, helping travelers explore the world, and explaining the benefits of the Hilton Grand Vacations experience. They offer high-income potential for top performers and a supportive environment for growth.

Requirements

• Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Ability to work a flexible schedule, including weekends and holidays.
• Professional appearance and demeanor.
• Be motivated and a self-starter.
• Detailed understanding of the local area.
• Ability to accept rejection in a proactive manner.
• Coachable, quick learner, and open to feedback.
• Excellent interpersonal and guest relations skills.

Responsibilities

• Responds to guests in a timely manner and represents HGV’s Cultural Values.
• Maintains a positive demeanor with everyone at all times.
• Develop professional relationships with hotel staff and adhere to protocol standards.
• Distribute approved promotional information and incentives to guests that meet tour site qualifications.
• Ensures paperwork is completed accurately and disposition is entered in the CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
• Confirms appointments with guests to ensure tour shows for presentation.
• Reviews production reports and notifies manager of any challenges.
• Follows gifting procedures to ensure costs are met monthly.
• Maintains established Minimum Performance Standard on monthly basis.
• Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.

Benefits

• Medical
• Dental
• Vision
• 401(k) with Employer matching
• Employee Stock Purchase Program
• Paid Time Off (PTO)
• Go Hilton Team Member Travel Program offers Team Member and family travel discounts
• Perks at Work Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed